background preloader

Stay friends (crisis & issue management)

Facebook Twitter

Game Theory Models for Organizational/Public Conflict. Priscilla Murphy (Drexel University) Abstract: This paper applies game theory to conflicts between organizations and publics.

Game Theory Models for Organizational/Public Conflict

Noncooperative games--the duel (Chernobyl), the game of tag (Ford Pinto), and the escalation game (A. H. Robins' Dalkon Shield)--are contrasted with a cooperative bargaining game between an organization and its publics (Procter & Gamble's Rely tampon recall). Résumé: Cette étude applique la Théorie des jeux aux situations de conflits ou de crises entre des organisations et des parties du public. Social Media Crisis Simulation for Disaster Preparedness Training.

Social Simulator: Crisis simulation exercises - The Social Simulator. The Social Simulator™ is a hands-on, private environment to practice the language, tools and norms of the social web for social media PR and crisis response.

Social Simulator: Crisis simulation exercises - The Social Simulator

The Simulator uses innovative software to simulate social media debate via a number of commonly used social media platforms including Twitter, Facebook, blogs, video and online media sources. This is backed up by role-players who simulate the citizen, media and community reactions in a realistic, real time scenario – from scurrilous hashtag rumours to nasty phone calls.

The Simulator works with groups from 2-50, and can take place on-site or remotely across multiple locations. Adapt your Crisis Management Plan for social media. What The New York Times Didn’t Tell You. What The New York Times Didn’t Tell You “Nearly every person I worked with, I saw cry at their desk.”

What The New York Times Didn’t Tell You

If you read the recent New York Times article about Amazon’s culture, you remember that quote. Attributed to Bo Olson, the image of countless employees crying at their desks set the tone for a front-page story that other media outlets described as “scathing,” “blistering,” “brutal” and “harsh.” Olson’s words were so key to the narrative the Times wished to construct that they splashed them in large type just below the headline. Here’s what the story didn’t tell you about Mr. Nobel laureate Tim Hunt resigns after 'trouble with girls' comments.

A Nobel laureate who said that scientists should work in gender-segregated labs and that the trouble with “girls” is that they cause men to fall in love with them has resigned from his position at University College London (UCL).

Nobel laureate Tim Hunt resigns after 'trouble with girls' comments

Tim Hunt, an English biochemist who admitted that he had a reputation for being a “chauvinist”, had made the comments at the World Conference of Science Journalists in Seoul, South Korea, where he said: “Let me tell you about my trouble with girls … three things happen when they are in the lab … You fall in love with them, they fall in love with you and when you criticise them, they cry.”

In a statement published on its website UCL said that it could confirm that Hunt had resigned on Wednesday from his position as honorary professor with the UCL Faculty of Life Sciences, “following comments he made about women in science at the World Conference of Science Journalists on 9 June”. Explicit cookie consent. SORRY can be hard word for corporations to say.

Explicit cookie consent

Thomas Cook, a British tour operator, has found itself at the centre of intense criticism this week, after it initially refused to apologise for the deaths of two young children a decade ago, whose family had booked a holiday through the firm. Facts about Starbucks in the Middle East. It is disheartening that calls for boycotts of Starbucks stores and products, which are based on blatant untruths, have had direct impacts on local economies and residents, and have also led to violent situations involving our stores, partners (employees) and customers.

Facts about Starbucks in the Middle East

Our more than 200,000 partners and business associates around the globe have diverse views about a wide range of topics. Regardless of that spectrum of belief, Starbucks Coffee Company remains a non-political organization. We do not support any political or religious cause. Further, allegations that Starbucks provides financial support to the Israeli government and/or the Israeli Army in any way are unequivocally false. Nieuw tabblad.

Social media fails

Uber surge pricing: sound economic theory, bad business practice. When the snow started falling in New York City this past weekend, the prices for a ride in an Uber car began rising.

Uber surge pricing: sound economic theory, bad business practice

It's part of the company's long-standing policy of "surge pricing": using an algorithm that raises prices to adjust for demand. Uber says the higher prices motivate more drivers to hit the road, ensuring that there are always enough cars available for customers, at least those who can afford much steeper fares. The adjusted prices, which got as high as $35 a mile, were roughly eight times the regular fare. The minimum of $175 a ride took many customers by surprise and they reacted with anger. Surge pricing happens regularly in Uber’s busiest markets, and has drawn customer outrage and media scrutiny before, including in New York during the snowstorm on New Year's Eve, 2011, and during Hurricane Sandy.

Uber CEO Travis Kalanick has always staunchly defended the practice. 5 Ingredients of an Effective Apology.

PR fails

Countering accusations with inoculation: The moderating role of consumer-company identification. Highlights.

Countering accusations with inoculation: The moderating role of consumer-company identification