The 451 Group - Analysis and Research of the latest developments in Technology, Business Models, and Mergers and Acquisitions.
451 Research provides critical and timely insight focused on the business of enterprise IT innovation to clients at vendor, investor, services and end-user organizations. It is insight that aids both strategic and tactical decision-making for competitive advantage. The company’s products and services include 451 Market Insight, Practice Area Subscriptions, TheInfoPro, ChangeWave, Market Data Services, Analyst Inquiry and Events. Special Reports, complete and comprehensive picture of emerging enterprise IT markets. - The 451 Group Special Reports, complete and comprehensive picture of emerging enterprise IT markets. - The 451 Group
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IVR Platforms / IVR Hosting / IVR Development IVR Platforms / IVR Hosting / IVR Development {*style:<ul>*} {*style:<li>*} {*style:<h3>*}Leveraging Outbound IVR and SMS As a Competitive Advantage: Seven Critical Success Factors{*style:</h3>*} {*style:<br>*}Proactive customer service and targeted, personalized marketing using Outbound IVR and SMS is an inexpensive way to differentiate your business, build customer loyalty and generate more revenue. If you are ready to experience the advantages of proactive outbound communications, here are the seven critical success factors you need to... {*style:<a href='http://voxeo.com/wp-content/uploads/2013/07/Outbound_IVR_SMS_whitepaper.pdf'>*}Read More »{*style:</a>*} {*style:</li>*} {*style:<li>*} {*style:<h3>*}5 Ways To Scale Your Twitter Support{*style:</h3>*} {*style:<br>*}Use Twitter as a way to proactively engage with customers to create positive experiences, resolve issues and build stronger...
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