What is Organizational Innovation? Innovation may be essential these days, but what does that mean in the not-for-profit sector?
We arrived at our own working definition of innovation through our research and the work of our partner organizations in the field. It places innovation in the context of organizational change, and over the last several years our definition has achieved real traction in the field, being adopted by funders and becoming a reference point for arts and culture leaders. Organizational innovations are instances of organizational change that: result from a shift in underlying organizational assumptions,are discontinuous from previous practice, andprovide new pathways to creating public value. The Roots of Innovation: A shift in underlying assumptions Achieving organizational success over time means creating hypotheses about what is likely to succeed, acting on the basis of those hypotheses, and then reflecting on which ones turned out to be effective, and which did not.
Our Projects. Design Council. Researching the future public service workforce. Rick Muir There has been a welcome shift in the debate on public services.
We have seen all main political parties commit to a significant devolution of power and money to England’s cities, with Greater Manchester taking the lead. This is in part a response to the new deal for Scotland and a desire to strength the regional economies outside London. It also reflects a recognition that we simply cannot go through another spending review like the last, salami slicing departmental budgets. There is now an acceptance that local areas will be able to make scarce resources go further if budgets are devolved down and pooled together, reducing overlap and duplication. However, while decentralisation is a necessary condition for public service improvement, it is not a sufficient one. The first step is to break out of the mentality of ‘service delivery’. In these complex cases the first question we should ask is not ‘how can we get you into work?’
Escola de Inovação - Aula 2 - patoa.com.br. Escola de Inovação - Aula 1 - patoa.com.br. What is the best example of using service design in the public sector? Thu, 15 Jan 2015 Ahead of the Service Design for Public Services conference in Cardiff this month, experts give us their examples of how service design can be used.
“Bad service design is a time thief. It can also make us anxious. As a customer, patient, citizen and service ‘user’ my favourite design saves me time and soothes my otherwise frenetic day. There are countless good examples in health; in New Zealand, the Canterbury health system redesign found reducing patient waiting time increased efficiency across the whole system, saving patients more than a million days of waiting for treatment in just four clinical areas, and in the UK A&E redesign reduced aggression by 50 per cent.” Andrea Siodmok, head of Policy Lab, Cabinet Office “It’s an exciting time for service design in the public sector. Simon Penny, business design consultant, ip&e “MacMillan Cancer support nurses are the best example of service design in the public sector.
Paul Thurston, head of service design, PDR. Home - OPSI. Ideias e soluções para quem quer redesenhar o Setor Público.