Trends & Data. July 2011 - Order Management. The number of online shoppers continues to grow, but more slowly than online sales.
The annual growth rate in the number of U.S. web shoppers will be 3.6% from 2009 to 2015, says research firm eMarketer Inc., while the U.S. Department of Commerce says web retail sales grew 15% last year. That means more of the buying is done by consumers who have shopped the web before—and who expect every e-commerce site to be as efficient and easy to shop as the very best ones.
Regardless of the size of a retailer or the type of product they are selling, these savvy online consumers want to receive their purchases fast, and they want options in terms of how they get it and how they pay. Inditex: A retail success story. Future for company owning Zara, Berksha, Pull & Bear, Stradivarius, Massimo Dutti, Oysho and Uterqüe is bright.
Spanish global retailer Inditex achieved a whopping 32% increase in net income in 2010, despite a recession at home and the costs involved in opening hundreds of new stores globally and online. And the future for the company – which owns the Zara, Zara Kids, Zara Home, Berksha, Pull & Bear, Stradivarius, Massimo Dutti, Oysho and Uterqüe brands – remains bright. “Inditex achieved a 13% increase in net sales in 2010 to €EUR12,527m and a 32% increase in net income to €EUR7,422m,” says Charlotte Woods, analyst at Datamonitor Retail. It opened 437 new stores - 52 of which were located in China and 15 in Mexico, she said.