The Cluetrain Manifesto. The Cluetrain Manifesto — Entire Text Index Page. Cómo hacer la transición hacia la Organización 2.0 (2) Brain Rules for Presenters. Presentation Skills Version2 0. ITIL Customer Satisfaction: Do You Get It? Customer Satisfaction: How bad do we need it in IT Service Management? Where is it mentioned and where is it dealt with in ITIL V3? How do we manage it in real life? - I Can't Get No...- I'd rather be dead than singing "Satisfaction" when I'm forty-five. Mick Jagger Customer Satisfaction is very important. Implicit, customer satisfaction is mentioned in all ITIL processes and functions.
SERVICE STRATEGY In Strategy stage of ITIL Service Lifecycle we are talking generally about opportunities, markets, possible services, where we are, where do we want to be. PERCEPTION Satisfaction is about PERCEPTION. Customer interacts with service and compares its quality. Customer satisfaction = Perception - Expectation And our life depends on staying on positive side of this equation. SERVICE DESIGN Design is a phase where we define a new service. Service Level Management Now we are at the right place. The goal of SLM is to ensure that the agreed level of IT service is provided. Related posts: The World is Flat. The Times They Are A Changin’ The Long Tail: A Motive Force for Web 2.0, Makes Its Official Debut [Dion Hinchcliffe's Web 2.0 Blog]
We are multi-dimensional beings, maintaining 2 perspectives almost simultaneously. They work like this: An event occurs. The instant we observe the event is one perspective. The 2nd perspective comes an instant after the 1st in our i The Nation revealed CIA using secret underground prison in basement of Somalia's National Security Agency. CIA does not run prison, but pays salaries of Somali agents. Some prisoners snatched on streets of Nairobi, Kenya, and rendered to Mogadishu. Progress is happening. "When in doubt, just take the next step and don't look back.
" Optimal recently announced that Optimize UtilitiesOne is now a qualified SAP Business All-in-One Partner Solution for fast-growing utility companies. To make a law banning the boycott of geographical extents of Israel especially the settlements is atrocious. So far, John Boehner is hanging tough on his "no new taxes" pledge. [Ed. Blog-city sadly closes next year, so I have stopped maintaining this site. Do you hate "History"?