We are the Digital Service Providers has been positioned with the Highest Ability to Execute in Gartner's 2017 Magic Quadrant for IRCM and 2018 Magic Quadrant for OSS.
Addressing Data Privacy in a 5G World. The Issue of Data Privacy is Not New, but Magnified in 5G The issue of data privacy is not new.
However, it is magnified by 5G’s potential to deliver faster, better and more interactive/immersive experiences across an increasingly wide array of device types at decreased costs. This all translates into the proliferation of more connected devices like sensors, cameras and public surfaces and the collection of more—and better—digital and physical world data. Factor in environments such as smart cities, where the range and scope of data collected can be massive, and we start to enter into the hot button issues of data privacy and surveillance capabilities.
Further complicating matters is the fact that current privacy guidelines and regulations, or lack thereof, vary significantly by region, and will likely need to be revised in step with 5G rollouts and commercialization of services. How Microservices are Transforming OSS and BSS. Open vRAN Changes the Game for Mobile Networks.
The proprietary hardware commonly used in traditional RAN deployments has greatly restricted the ability of operators to adapt to the demands of the 5G era.
Surges in mobile usage and increasingly diversified connectivity options and traffic patterns have combined to push RAN networks to their limit. Open vRAN brings fast time-to-market, multi-vendor designs, dynamic capacity scaling, expanded service coverage and improved user experience, yet many operators have remained reluctant to widely adopt the technology because while the benefits are considerable, so are the challenges. Zero-touch Automation Brings Significant Measurable Benefits for CSPs. The automation of repetitive tasks has always been a core function of telecom software, yet a recent survey of key CSP staff showed that only 35% of customer service orders are fully automated from creation to completion.
A much higher number of processes maybe be partially automated, and this may be fine for the purposes of current operations, however, the current macro trends at play in the industry indicate that hyper automation is required to grasp new business opportunities. Hyper automation involves a combination of tools, including robotic process automation, intelligent BSS and artificial intelligence, with the goal of increasing AI-driven decision making across all processes. Economic Recovery Plans Give a Boost to Digital Infrastructure Deployments.
Communications service providers (CSPs) are heavily involved in global initiatives to stimulate economic recovery due to the COVID-19 pandemic.
A prime example is the EU Recovery Plan, a €1.8 trillion initiative that will focus a significant percentage of its resources in digital infrastructure, including 5G. Many governments around the world are similarly investing in digital projects that will require new infrastructure, connectivity and technology personnel to reinvigorate economies that have suffered during the worldwide lockdown.
Building networks is essential to accelerating this digitally-powered recovery and is being widely incentivized by government actions, including relaxing regulatory rules, promoting co-investment and encouraging public/private partnership building. Redefining Edge Cloud Services for Vertical Industries. Enterprises and industry verticals are increasingly relying on the cloud but are encountering difficulties in using it for storing sensitive data, processing vast volumes of data and supporting real-time applications.
Edge computing solves these problems by moving compute and processing to locations closer to the client for low-latency services, high-throughput apps and high-density IoT connections. However, edge cloud services can still be unappealing to enterprises. They not only require a wide range of complex technologies, including edge cloud platforms, applications and connectivity solutions, but also create expensive ongoing costs for management, security and IT support. Enterprises can purchase on-demand applications with E2E connectivity from a CSP’s marketplace enabled by the Netcracker Digital Marketplace Solution. 5G Demands a New Approach to Service and Revenue Management. It’s becoming increasingly obvious to CSPs that the dynamic nature of 5G operations will have a more significant impact on service management and revenue management functions than initially anticipated.
Matching the dynamism of new 5G service models can only be done with a cloud-native approach that includes microservices-based architectures, dynamic orchestration and tight integration. Here we look at how these two key BSS/OSS functions must change in order for CSPs to optimize 5G operations for their customers and themselves. Delivering an Exceptional Digital Lifestyle in the 5G Era. With the emergence of 5G, increased power at the edge and partner-enabled ecosystems opening the possibilities for a wealth of diverse services delivered across multiple channels, CSPs that can innovate and adopt new business models quickly will be able to deliver a differentiated, digital experience to their customers.
In order to enable this new digital lifestyle, service providers need to invest in BSS and OSS that can keep up with the demands of the vast array of services that will be enabled by 5G networks, edge applications and cloud platforms. Cloud-native solutions designed for the 5G era will offer a wealth of customization for individual needs, enabling an AI-driven, digital-first, omnichannel customer experience. Combined with continuous updates through Agile/DevOps processes, this ensures providers can deliver newer, more personalized services to market so they can better adapt to customer needs. This is crucial as customers become the main priority. How Successful CSPs are Managing the ‘New Normal’ The impact of the COVID-19 pandemic on the communications industry has been profound, and while overall revenues have not plummeted as some predicted, the way in which communications services are being provided and how communications service providers (CSPs) interact with their customers have required some critical alterations.
One of the most important things for operators to understand during this period is the nuanced changes in customer demand and behavior and how they can rapidly pivot to turn these challenges into opportunities. Here are three common traits shared by the CSPs turning this difficult period into a success: Customer Engagement. A Robust BSS Strategy is Required for IoT Provider Success. MVNOs that are focused primarily on the IoT space have been building creative enterprise business models in the last couple of years and now look as though they will become a key member of the ecosystem.
Several companies are offering multi-network global platforms based on a cloud management platform from which they can offer their enterprise customers a variety of IoT bundled solutions. On the surface, these are disruptive offerings in the market, but are still need to build a customer base across different IoT markets. Yet many MNOs don’t wish to or cannot compete with these highly agile and responsive startups, many of which operate on a fully virtualized, cloud core network.
As IoT MVNOs currently enjoy a surge in interest, the importance of a solid monetization plan must be part of that trend. Are Network Providers Watching? Gaining Solid Financial Value from Analytics, AI and Automation. The telecommunications industry is not immune from the security breaches that make the news on a regular basis.
Multiple databases and repositories store sensitive customer and network data, and while that information is critical to operators for generating tailored services and crafting a better customer experience, it’s also highly coveted by more nefarious entities. Much has been written about the opportunity for analytics, AI and automation to reduce costs and boost telco revenues. When considering the total financial opportunity of these new technologies, around 65% of the potential value will come from projects in the network, OSS and BSS functions, while nearly half of that will come from the deployment of SDN/NFV where the financial value to the telco is intrinsically linked to the use of machine learning to manage the new levels of complexity.
It is estimated that a handful of the most advanced operators have achieved one-third of this total potential value. Harnessing Professional Services for Successful Digital Transformations. Communications service providers (CSPs) that are considering or already embarking on a digital transformation program to increase operational effectiveness and reduce costs may not have the internal resources to guarantee delivery with the intended objectives. Microservices and Containers Lay the Foundation for the Telco Cloud. The industry IT trend towards the use of microservices and containers is undoubtedly due to the many obvious cost and agility benefits for telco operations in the short term. But the bigger picture is that containerized microservices are a crucial stepping stone on the path to CSPs becoming cloud native in the future.
‘Cloud native’ in telecom often refers to network functions, but the wider view includes many other elements of a CSP’s IT environment, from network management to back-office operational and business support applications. TM Forum Catalyst Project Showcases Ground-Breaking Customer Experience. Customer experience remains a top five spending priority for 69% of operators, according to a recent survey by ICT Intuition, with a focus on getting digital channels in place.
However, spending remains focused on customer care rather than on delivering new services, creating unique offers or implementing loyalty programs. To address this, Netcracker has joined together with service providers Orange, KDDI and Ncell as well as partners Microsoft, Radisys and Comviva to create Ready Telco One, a compelling new TM Forum Catalyst.
The Catalyst shows how CSPs can redefine their position in the ecosystem and play a much more central role in their customer’s digital lifestyle. Ready Telco One does this in three ways: 5G Services Need a Strong MEC Orchestration Strategy. Open vRAN Brings Scalability and Simplicity to Mobile Networks. The Increasing Importance of Analytics and Machine Learning For Telco Marketing. Modern Cloud Platforms Secure CSP Software Deployments. Building Strong Profits with 5G Services. Digital Transformation Paves the Way for 5G. Digital transformation may be an overused term, but the principles behind it are as relevant as ever to get operators on the path towards the future. Building Strong Profits with 5G Services. With hundreds of 5G networks around the world and investments being made at scale, we are starting to see commercial models start to make profits from 5G-specific services.
It is also becoming obvious that a focus on the RAN has led some MNOs to neglect the BSS/OSS/MANO software higher up the stack, which is where new service profits can be won or lost. Zero-touch Automation Brings Significant Measurable Benefits for CSPs. The automation of repetitive tasks has always been a core function of telecom software, yet a recent survey of key CSP staff showed that only 35% of customer service orders are fully automated from creation to completion. A much higher number of processes maybe be partially automated, and this may be fine for the purposes of current operations, however, the current macro trends at play in the industry indicate that hyper automation is required to grasp new business opportunities. The Increasing Importance of Analytics and Machine Learning For Telco Marketing.
Digital BSS. Support & Managed Services. Finance. Hyper Automation Comes to Telco Networks. How CSP Partner Ecosystems Can Succeed with B2B2X Business Models. TM Forum Catalyst Project Showcases Ground-Breaking Customer Experience. Digital OSS. Delivering an Exceptional Digital Lifestyle in the 5G Era. The Critical Components for CSP Operations. Securing Next-Generation Networks Requires Shared Responsibility. Gaining Solid Financial Value from Analytics, AI and Automation. Harnessing Professional Services for Successful Digital Transformations. Smart Cities. Andorra Telecom Boosts Efficiency with a Modernized IT Infrastructure. Communications. Gamifying the User Experience With a Dynamic Partner Ecosystem. A Digital-First, Cloud-Native Approach to Transformation Benefits Customers, CSPs. Delivering the Right Tools for the Digital Transformation Journey. The Right Business Continuity Plan for Uncertain Times. How a Diverse Multicloud Ecosystem Can Lead to CSP Service Agility.
CSPs Are Driving Out SI and Custom Code Overspend in Software. Next-Gen BSS Required to Differentiate the 5G Consumer Experience. A Centralized Catalog Will Play a Pivotal Role in a 5G World. Evolving BSS to Enable a Partner-Driven Digital Marketplace. End-to-End Turnkey Delivery. Business & Operational Consulting.
RCN & Grande Expand Use of Netcracker Digital BSS With Active Mediation Deployment. Managed Services. ICT. Healthcare. The Cable Industry’s Unique Challenges in Optimizing the Customer Experience. Cable and the Opportunistic B2B Market. Service Providers Open to Outsourcing to Reduce SDN/NFV Complexities. The Fully Managed Telco Cloud Has Arrived. 5 Ways to Address Legacy Systems. The Importance of the Customer Journey in Cable. The Evolution to the Cloud Native CSP. Making SD-WAN Services Stand Out in a CSP Portfolio.
Modern Point of Sale Kiosks Will Require Automated Digital BSS. Putting Automation at the Heart of Future Services Delivery Outcomes. Netcracker History. eSIM Adoption is now at a Tipping Point. The New Role of Orchestration. 5G Impact on Content, Media and Advertising Monetization. The Future of BSS is Open, Configurable and Multi-Channel. 5G is Set to Significantly Disrupt the MVNO and Wireless Wholesale Markets. How Smart Grids Can Become a Strong Revenue Opportunity for CSPs. YouTube. Can Mobile Gaming Monetization Become a Game Changer for CSPs? Getting More Value From SD-WAN. Agile Development & DevOps. It's Show Time for the Media and Entertainment Industry. Success in Customer Experience Requires a Centralized Data Management Strategy. Addressing Common Problems for Scaling SD-WAN.
YouTube. CSPs Capitalize on Immersive Experiences for Sports Fans. Converging BSS and OSS Data for Agile Digital Operations. YouTube. Netcracker Network Domain Orchestration - Automating the Network. A Robust BSS Strategy is Required for IoT Provider Success. SD-WAN Services Succeed When Customers Have Freedom of Choice. Four Real-World Edge Computing Use Cases. How Cable MSOs Can Grow Their B2B Revenue. Orchestrating Multivendor SD-WAN with MEF LSO. YouTube. 6 Critical Steps to Ensuring Cloud OSS/BSS Transformation Success. Striking a Balance between Manual and Automated Operations. Explaining Netcracke's Business Benefits Realization Framework. Monetizing Premium Video Content over 5G. Creating SD-WAN Service Differentiation in a Competitive Market. How Netcracker is Helping Rakuten Mobile to Realize it Powerful New Vision. Netcracker Wins 2019 TM Forum Excellence Award for Operational Transformation and Agility.
The Path to Zero Touch With Domain Orchestration. Shifting to Outcome-Based Procurement. How Microservices are Transforming OSS and BSS. Powering Digital Transformation Worldwide.