Mule Design Studio. The Anatomy of an Experience Map. Experience maps have become more prominent over the past few years, largely because companies are realizing the interconnectedness of the cross-channel experience.
It’s becoming increasingly useful to gain insight in order to orchestrate service touchpoints over time and space. But I still see a dearth of quality references. When someone asks me for examples, the only good one I can reference is nForm’s published nearly two years ago. However, I believe their importance exceeds their prevalence. Forms. Why Users Fill Out Less If You Mark Required Fields Are most of your users skipping the optional fields on your form?
You might not need that extra information, but having it could help you learn more about users and give them a better experience.