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Community management
Community management
CMS : résilience first
It turned out that they did make a reasonably good platform choice but they failed in two of the other critical content management success factors: expectation setting and project execution .
Radically Improving Customer Service and Support Through Online Customer Communities (Web 2.0)," Joe Cothrel, vice president of community management services at online-community builder Lithium Technologies, outlined the following best practices:
Best Practices: 10 Tips to Online Community Success - destinatio



