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Community management

Community management

http://www.contenthere.net/2010/02/the-myth-of-the-occasional-cms-user.html CMS : résilience first It turned out that they did make a reasonably good platform choice but they failed in two of the other critical content management success factors: expectation setting and project execution .

Radically Improving Customer Service and Support Through Online Customer Communities (Web 2.0)," Joe Cothrel, vice president of community management services at online-community builder Lithium Technologies, outlined the following best practices: http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=41884 Best Practices: 10 Tips to Online Community Success - destinatio