GetFile.aspx. Thoughts from business design Master students. Service Design – The End Users Role Over at {www.designthinkingblog.com}, Matt Jones posted this – I enjoyed it and thought it was worth sharing; Just had a very insightful meeting with Jeneanne Rae.
Jeneanne has been in the Design Thinking field since before it was called Design Thinking. She was hired by David Kelley at IDEO to help grow the business integration... Design Thinking: Is it different for services? Over at {www.designthinkingblog.com}, Matt Jones posted this – I enjoyed it and thought it was worth sharing; Overview of Post: A quick thought (with links) on some of the growing questions regarding the definitions and differences in the areas of Design Thinking. Sätt kunden i centrum Karin Jelkeby skrev på den här bloggen Tjänstedesignbloggen Vi läste det här och tyckte det var dela värdig; Elgiganten vet vikten av att sätta kunden i centrum. Baksidan med brainstorming 2013 var året då alla pratade om service design Ett kunddrivet EU-val? We listened to the people, not the problem. Design de Services, la ressource francophone et collaborative d'une discipline innovante.
Nekoémédia. Repository. Design activities Co-designing Envisioning Testing & Prototyping Implementing Representations Texts Graphs Narratives Games Models Stakeholders Professionals Service staff Users Context System Offering Interaction Actors map Affinity diagram Blueprint Character profile Cognitive walkthrough Constructive interaction Customer Journey Map Design games Evidencing Experience prototype Group sketching Heuristic evaluation Issue cards Lego serious play Mind map Mock up Moodboard.
Probe cultural. IAT 333 Team djK presents. +Download the Cultural Probe PDF file +Download the Cultural Probe Result PDF file +Download the Interview Analysis Reflection This was the first time for us to understand the concept of cultural probe and to apply it to our design process.
We were struggling on designing the probe items in the beginning and we wanted to explore the different aspects of the radio hosts' lives. The results from our social group showed some of the items worked and some didn't; to write secretly, to guess the appearances of the audiences, and Handy Notes were the most favorable within the cultural probe as they love to express their thoughts or creativities secretly; these items did capture their expressions through the moments. Smart_Cities_Brief_Guide_to_Customer_Journey_Mapping.pdf. Visualizing the customer experience using customer experience journey maps. Too often when we think of a customer, our view is filtered through the lens of our job, profession, department, or specialty.
Think of how patients are treated in most hospitals. They are viewed as a disease, an illness, a collection of parts – each with its own specialist. The hospital system is designed for the convenience of the specialists, not for the needs of the patient. Specialists in a hospital are much like the silos in an organization, each viewing a customer from their own departmental lens.
Bringing the outside in using customer experience journey maps Customer experience journey maps are a tool to help bring the outside world into an organization. And as we map out the customer’s story, our organization’s own story becomes visible. Below are a few examples of different types of customer experience journey maps.
[updated September 28, 2011 & May 22 2012 with additional examples] Social Gamer created by nForm Lego’s WOW map for an executive’s experience visiting LEGO.
Acteurs. Facilitating design: strategy, research & methods to support participation. ISM2012. Design des services. Overview.