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Belated Oscars Yes it was a while ago but I’m still going to rant briefly about the Oscars. Disclosure : I did not watch the whole thing. I don’t think I watched even a third of it.
In one week I'll be at MegaCon here in Orlando, glowing it up as Lady Vadore. EEEEEE!! I know I've worn the mask and corset twice now, but I'm still ridiculously nervous. And excited. I'm, like, nerv-ited.
I both love and hate training new dispatchers. Right now I’m working with someone who’s really struggling, and down to his last chance to either get this or be out the door. I spent all day yesterday dealing with his inability to comprehend things people on the phone say. It’s exceptionally frustrating, and more common than you’d think - how little we all really listen to each other. Today we’ve been focusing on using your voice as a tool to gain control of a call, about how intent colors your inflection and tone; contempt reads as rudeness, pity reads as weakness. It is hard to find a voice that is Neutral, Confident, Competent, and still Compassionate - and harder still once you’ve found that voice to teach it.