Knowledge management. Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge.[1] It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge.[2] An established discipline since 1991 (see Nonaka 1991), KM includes courses taught in the fields of business administration, information systems, management, and library and information sciences.[3][4] More recently, other fields have started contributing to KM research; these include information and media, computer science, public health, and public policy.[5] Columbia University and Kent State University offer dedicated Master of Science degrees in Knowledge Management.[6][7][8] History[edit] In 1999, the term personal knowledge management was introduced; it refers to the management of knowledge at the individual level.[14] Research[edit] Dimensions[edit] The Knowledge Spiral as described by Nonaka & Takeuchi.
Strategies[edit] Motivations[edit] Knowledge-at-work: Corporate memory - the hard way. The dream: One of the central themes of KM is the design, building and maintenance of an effective 'corporate memory', a repository, a dare I say it, knowledge-base. Here the intellectual jewels of the organization will reside, easily accessible, expertly indexed, intuitively browseable. Here experts and novices will come for self-help knowledge, they will find the correct solution quickly, be able to apply the solutions with confidence, and learn from the 'collective experience of the organization'. There is only one problem! This is a real dream. Many dollars have been invested, many organizations have egg on their collective faces, many repositories lie unused, shunned by novices and experts alike and yet there are more KM projects starting each day with the same vision / mission and yet another dream.
Where did we go wrong? Shared space: We did not design for dialog, we built a vault to secure objects, when we badly needed a place to support relationships. The Academy of Management Review, Vol. 16, No. 1 (Jan., 1991), pp. 57-91. PROPOSAL FOR International and Interdisciplinary Workshop on Building, Maintaining, and Using Organizational Memories. IJCAI-99 Workshop on Knowledge Management and Organizational Memories Important Dates |Submission Procedure |Topics Organizing Committee |Programme Committee Knowledge Management (KM) is one of the key progress factors in organizations.
Identification and analysis of a company's knowledge-intensive work processes (e.g., product design or strategic planning). Topics of interest include: Dimensions of knowledge management: organization, competence, methodology... Important dates Submission Procedure Contributions are invited in the form of a full paper (max. 20 pages). Papers have to be submitted electronically (in PostScript and HTML) to the contact persons : Nada.Matta@sophia.inria.fr or Rose.Dieng@sophia.inria.fr.
We plan to schedule a demonstration session during the workshop. Organizing committee Program committee. Actualizing Organizational Memory with Information Systems. + Author Affiliations Preservation of organizational memory becomes increasingly important to organizations as it is recognized that experiential knowledge is a key to competitiveness. With the development and widespread availability of advanced information technologies (IT), information systems become a vital part of this memory.
We analyze existing conceptualizations and task-specific instances of IT-supported organizational memory. We then develop a model for an organizational memory information system (OMIS) that is rooted in the construct of organizational effectiveness. Key Words: © 1995 INFORMS. Knowledge Integration for Building Organizational Memories. Ulrich Reimer Swiss Life, Information Systems Research Group, Postfach, CH-8022 Zürich, Switzerland ulrich.reimer@swisslife.ch Abstract: The paper starts with a discussion of the roles an organizational memory (OM) should play and what kind of knowledge should go into it.
We then identify two kinds of integration problems. The first one is concerned with integrating the knowledge bases of different knowledge-based systems employed in an organization into one physically or virtually unified knowledge base which is to be considered as part of the organization's OM. The second problem concerns the integration of several representations of the same knowledge with different degrees of formalization, ranging from formally represented knowledge via semi-structured text to plain text. It is increasingly acknowledged that knowledge is one of the most important assets of organizations.
There are two major roles an organizational memory can in principle play. Figure 2: The Architecture of EULE2 . Knowledge Management and Organizational Memories. Knowledge Management and Organizational Memories presents models, methods, and techniques for building, managing and using corporate memories. These models incorporate knowledge bases, ontologies, documents, FAQs, workflow systems, case-based reasoning systems, multi-agent systems, and CSCW. The book is divided into five parts: methods; knowledge-based approaches; ontologies and documents; case-based reasoning approaches; and distributed and collaborative approaches. Content Level » Research Related subjects » Artificial Intelligence - Business Information Systems - Database Management & Information Retrieval - Operations Research & Decision Theory Table of contents List of Contributors.
Popular Content within this publication Show all authors Hide authors. WorkBrain: Merging Organizational Memory and Workflow Management Systems. Christoph WargitschBavarian Research Center for Knowledge-Based Systems (FORWISS) Am Weichselgarten 7, D-91058 Erlangen-Tennenlohe Thorsten Wewers, Felix TheisingerUniversity of Erlangen-Nuremberg Computer Science Research Group B Martensstr. 3, D-91058 Erlangen Abstract. Despite the enthusiasm, the workflow management idea faces currently, some problems occur when setting up large workflow applications for complex business processes. To solve some of these problems, a combination of workflow management concepts and the notion of "organizational memory information systems" is suggested.
Organizational Memory Information Systems (OMIS) can be seen as a tool to support the management of knowledge in an enterprise. Since business environments are obviously dynamic systems, OMIS and WMS must be flexible enough for allowing frequent changes. Workflow Modeling Problems and Complexity. Lack of Flexibility. Loss of Know-how. Framework: Double-loop Learning with a WMS Fig. 3: FLEXWARE model 1. 2.
Organizational Memory by Luis Pestana Mourão. Hi, I´m Luis Mourão, a portuguese student at a Technology and Information Systems Doctoral Program in the University of Minho, Portugal. Our research in progress aims to deepen our understanding about Organizational Memory as the support for the Organizational Mind. Prof. Phd Isabel Ramos is my thesis adviser. Thanks for visiting my Website!!! The Importance of Learning in Organizations The present era, generically known as the Information age, is dramatically changing the way companies access information.
The management of organizational memory, sustained in its three forms of intellectual capital is, therefore, essential and, up to the moment, difficult to achieve, as no significant and practical results were produced to improve it. Crowdsourcing Innovation - Prof. Business Intelligence - Tecnologias da Informação na Gestão de Conhecimento - 2.ª Edição Actualizada e Aumentada. The Critical Importance of Organizational Memory - Sumac. We’ve all seen them – spreadsheets that have gotten out of hand; with columns going on into infinity. Some nonprofits rely on them entirely, with their organization’s data scattered across dozens of spreadsheets. How can anyone possibly use this information? That’s the problem: they can’t! Keeping information in a spreadsheet is like archiving it. You might as well pack it away in a box and store it in the basement to collect dust. So, what’s the problem? Well, the accumulation of your organization’s data or “organizational memory” can be instrumental to its success, but only if that information is usable.
The Importance of Organizational Memory Consider, for a moment, the importance that memory plays in every aspect of your life: in building relationships, working, or perfecting a recipe for something you like to cook. Organizational Memory is defined as “the accumulated body of data, information, and knowledge created in the course of an individual organization’s existence.” Organizational Memory. Traditional memory is associated with the individual's ability to acquire, retain, and retrieve knowledge. Within business this concept is extended beyond the individual, and organizational memory therefore refers to the collective ability to store and retrieve knowledge and information. So how does one define organizational memory?
Any definition would need to span all the different repositories in which a company may store knowledge. This includes the more formal records, as well as tacit and embedded knowledge located in people, organizational culture, and processes. Walsh and Ungson (1991) offer some deeper insight into the workings of organizational memory. Walsh and Ungson (1991) define a number of stages in the organizational memory process and outline five retention facilities: Acquisition: Organizational memory consists of the accumulated information regarding past decisions.
As one can see, the three stages presented here are essential to the learning process of the firm. Organizational memory. Organizational memory (OM) (sometimes called institutional or corporate memory) is the accumulated body of data, information, and knowledge created in the course of an individual organization’s existence. Falling under the wider disciplinary umbrella of knowledge management, it has two repositories: an organization's archives, including its electronic data bases; and individuals’ memories. Kenneth Megill says corporate memory is information of value for re-use. He views corporate memory from the perspective of information services such as libraries, records management and archival management.[1] Organizational memory can only be applied if it can be accessed. To make use of it, organizations must have effective retrieval systems for their archives and good memory recall among the individuals that make up the organization.
The nature of organizational memory[edit] Organizational memory is composed of: Of these, institution-created knowledge is the most important. Types[edit] Professional. Biggness and Institutional Memory. Let's enter the last pages of a short essay, Hamlet without the Prince of Denmark: How development has disappeared from today’s ‘development’ discourse, by the economist Ha-Joon Chang... Even if the total number and the capabilities of the individuals involved are the same, more and better ideas will be produced by individuals working together in a productive enterprise through cross-fertilization of ideas than isolated individuals running their own oneman operations.
Memories that are scattered across a wide area of space or cyberspace have limited social benefits. It's only when memories are concentrated and systematized (a node of memory vertically and horizontally linked to other nodes) that things can really happen—passenger jets can be manufactured, dams be built, and minerals can be processed. The rich countries did not became rich because of entrepreneurial spirit but by governments institutionalizing collected, concentrated, and systematized memories. The Need for Institutional Memory in Volunteer Programs. Home >> Hot Topics December 2003 By Susan J.
Ellis Responses for this topic One of the most frustrating aspects of change in organizations is that new ways of doing things seem to spring up without any consciousness of what happened in the past. This is particularly relevant to volunteerism, since agencies have high turnover in volunteer program management positions and all-volunteer associations rotate officers with every election. Too often the newcomers initiate change simply because of their own preferences or the wish to establish a new administration. No one wants to be immobilized by resistance to change based on we tried that ten years ago and it didn't work. Boards of Directors Everyone understands the roles of president, treasurer, secretary and the other age-old officer positions.
A Continuity Officer would have the following position description: Upon taking office, will read the entire minutes history, including any written policies and procedures. Volunteer Programs The (Help!) The Digital Gutenberg Project. Is Organisational Memory a Useful Construct in Understanding Learning Organisations. From the President... Welcome to the website of the Australian Association for Research in Education. AARE is a large, national, member-run organisation for educational researchers and educators, and our association plays a critical role in supporting and strengthening major research partnerships and networks for the Australian educational research community.
More... AARE-NZARE Joint Conference 2014 The website for the joint AARE-NZARE Conference, to be held in Brisbane from the 30th of November 2014, is now live. We look forward to seeing you in Brisbane in 2014. 2013 Conference Papers now Available Details of all papers presented at the 2013 conference have now been entered into the conference paper archive. Click the link to the left to access and search the database. AER Open Access 'Highlight Articles' A selection of six articles from the Australian Educational Researcher has been made available free of charge for a limited time.
New Grant Funding for SIGs Read our Blog EduResearch Matters. 04af1a. Institutional memory comes in two forms: people and documentation. People remember how things work and why. Sometimes they write it down and store that information somewhere. Institutional amnesia works similarly. The people leave and the documents disappear, rot, or just become forgotten (as it were). I worked for several decades at a large petrochemical company. But the company has forgotten how it really works. A few things conspired to make this happen: The downturn in the oil industry through the 1980s and 1990s caused a moratorium on new hires.
Institutional archaeology In the early 2000s, several of my colleagues and I retired. In the late 2000s, the company remembered that this plant existed, and thought about doing something with it. Now they had a problem. Institutional memory grows hazy at this point. It falls to some of the then-younger engineers, now the senior cohort, to dig up documentation. The first step is finding out what the plant's name is. No luck here. Preserving your company's institutional memory - Business. Institutional Memory - Harvard Business School. Institutional Memory. Institutional memory.