Love Clean Streets - Love Where You Live. We launched our LoveLewisham app back in 2005. Since then, lots of councils have embraced this kind of technology. Much of the focus has been on making it easier for residents to report problems to the local authority, usually promoted in the local press with a ‘We’ve got an app for that’ story. These apps are increasingly being used as part of the ‘Channel Shift’ agenda. Shifting residents away from call centres to report environmental problems can certainly save some money, but I don’t think this approach exploits the transformative potential of mobile technology. Why wait for citizens to report things that our own staff and partners might have driven past several times already? Is there ever a scenario where it will actually cost less to deal with a problem the longer we leave it? I’m looking forward to sharing some of these ideas at the Service Design in Government Conference.
For Twitter users the hashtag for the conference is #SDingov @sdingov Like this: Like Loading... Métropole se jette à l'eau ! < Démocratie Participative < Nos projets < Amiens.fr. Un outil de création d’alerte en Crowdsourcing. Beecitiz, outil de gestion de requêtes des citoyens.