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Every organization has their very own distinct business processes which differentiates them from their competitors. Some companies have predefined processes while some have processes which are defined by the employees themselves. Imagine what would happen if each customer support representative have their own way of managing a customer. Without a proper process in place, calls from customers can go unanswered and can be transferred endlessly.
Enterprise content management and business process management are two separate but complimentary solutions. In part one of this two part series, we look at the need to integrate the two and some business scenarios where you would (and would not) integrate them. We do not see a situation very often in the enterprise — large or SMB — where a Busines Process Management (BPM) product (like IBM Lombardi, Pega, Appian, etc) is integrated with an Enterprise CMS (EMC Documentum, IBM FileNet/P8, Alfresco) to bring process and content together in a collaborative workspace. There might be few reasons behind this:
Nuxeo , IBM and EMC have all recently revamped products with a greater focus on case management, demonstrating a trend where vendors layer business process management on top of content services. BPM and enterprise content management are certainly complimentary strategies, but to what degree are BPM and ECM merging? For many enterprises, it seems that ECM and BPM have been understood as one in the same--even if they have separate service providers. "In any business that uses BPM in critical applications, BPM is already integrated with ECM," wrote Phil Ayers, of SaaS provider and consultancy, Consected, in his Improving It blog. Sign up for our FREE newsletter for more news like this sent to your inbox!
Enterprise content management (ECM) and business process management (BPM), while separate technologies, often overlap. As a result, some organizations struggle with understanding whether they need an ECM solution, a BPM solution or both. This article takes a look at the options.
jBPM is a flexible Business Process Management (BPM) Suite. It makes the bridge between business analysts and developers. Traditional BPM engines have a focus that is limited to non-technical people only. jBPM has a dual focus: it offers process management features in a way that both business users and developers like it. What does jBPM do? A business process allows you to model your business goals by describing the steps that need to be executed to achieve that goal and the order, using a flow chart. This greatly improves the visibility and agility of your business logic, results in higher-level and domain-specific representations that can be understood by business users and is easier to monitor.
By brian | April 28, 2011 | ACM , BPM , Collaboration , crm , DMS , ECM This past Thursday I attended a session at the the Gartner BPM Summit in Baltimore entitled “The Great Case Management Debate.” The session was moderated by Gartner Research VP Toby Bell with participation by two other Gartner VPs: Janelle Hill and Kimberly Harris-Ferrante. Later that same day, I was in a workshop moderated by Nathaniel Palmer, WFMC Executive Director, on the same topic. I always knew that Case Management wasn’t very well understood in the BPM community.
London, UK (PRWEB) December 4, 2010 Future Strategies Inc. announced the winners of the 2010 Global Awards for Excellence in Business Process Management (BPM) and Workflow. Co-sponsored by WfMC and BPM.com and now in their 17th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions and each region receives Gold and Silver Awards.