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The past month, I’ve been working on a revised business plan for FatDUX and realized that there weren’t any particularly useful definitions of “user experience”. Just yesterday, UX designer Whitney Hess, published a compilation of 10 things that UX is not . Interesting article but no clear description of what is meant by “user experience”. Our industry tends to preach to the choir, but not to either the client or the bank. Having thought a lot about a definition (over a period of years), I figured it was time to get this beyond the confines of my journal and our business plan and launch it into cyberspace. Use it in good health.
Whitney Hess is an independent user experience designer, writer and consultant based in New York City. She authors the blog Pleasure and Pain . When I tell people that I am a user experience designer, I usually get a blank stare.
Insights and inspiration for the user experience community user experience Comprehends all aspects of digital products and services that users experience directly—and perceive, learn, and use—including products’ form, behavior, and content, but also encompassing users’ broader brand experience and the response that experience evokes in them. Key factors contributing to the quality of users’ experience of products are learnability, usability, usefulness, and aesthetic appeal.— Pabini Gabriel-Petit