Clixpy.com - a Must-Have Usability Tool for Webmasters. Social Media Monitoring and Analysis with SM2 from Techrigy. Do you know the process your customers take to buy and connect with you? Their journey is often filled with many steps, stops and starts. What you do to help them along the way makes all the difference in gaining a competitive foothold.
Taking action to improve the experiences your customers have within that journey can convert them from shoppers to customers, and then to advocates. Too often customers don’t ask for what they want, and rarely do they behave in the way you expect them to; however, they are telling others directly in social media. Taking a walk in your customer’s shoes isn’t necessarily a walk in the park, but it can provide a rich and contextual view into exactly where the customer is in their journey.
It helps you locate and remove the barriers preventing customers from reaching the next level of commitment. Social Media Search Tool | WhosTalkin? » ReputationHQ - Private, social networks for collaborative repu. Online Reputation Monitoring Tool by Trackur.com.