CleliaEdouard
Working with IABC, growing in PR, interested in International Communications, in love with basketball, wine and travelling
Objets connectés. Luxe 2.0. Mobile. Social Media. Brand Content. Santé 2.0. Infographies. BEST INFOGRAPHICS. PR. Topic Overview: Social CRM Goes Mainstream. Forrester's customer relationship management (CRM) research helps business process professionals embrace best practices — from process optimization to technology implementation — to improve customer interactions and drive top-line growth. Our research spans the business processes that support sales, marketing, customer service, the related topics of customer business intelligence, and data management. We are researching how the rise of the social Web affects the way customers buy from and interact with organizations of all types — a phenomenon that has become known as social CRM. Réseaux Sociaux.
Vidéos Pearltrees. Help.