Airbnb - Crisis Mgmt

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http://techcrunch.com/2011/07/27/the-moment-of-truth-for-airbnb-as-users-home-is-utterly-trashed/

The Moment Of Truth For Airbnb As User’s Home Is Utterly Trashed | TechCrunch

Important updates to post at end Until now everything has been just great for Airbnb , a service that lets people rent out their homes and become a sort of mini-hotel.
Brian Chesky is the CEO of Airbnb . In this guest article he discusses the recent Airbnb user safety incident we reported on earlier today. http://techcrunch.com/2011/07/27/on-safety-a-word-from-airbnb/

On Safety: A Word From Airbnb | TechCrunch

http://techcrunch.com/2011/07/29/airbnb-victim-speaks-again-homeless-scared-and-angry/ Yesterday we wrote about “EJ,” a woman who had her San Francisco apartment burglarized and vandalized by someone who rented her home for a week via Airbnb. There was some confusion about how Airbnb was and is dealing with the situation.

Airbnb Victim Speaks Again: Homeless, Scared And Angry

This last week we’ve all watched in horror as the story unfolded about an Airbnb user who had her home ransacked a month ago. Other than the sideshow of us getting dragged into the story, it seemed to be winding down yesterday.

Another Airbnb Victim Tells His Story: “There Were Meth Pipes Everywhere” | TechCrunch

http://techcrunch.com/2011/07/31/another-airbnb-victim-tells-his-story-there-were-meth-pipes-everywhere/
Last month, the home of a San Francisco host named EJ was tragically vandalized by a guest.

Our Commitment to Trust & Safety - The Airbnb Blog

http://blog.airbnb.com/our-commitment-to-trust-and-safety