Christopher Donohue: Quiet please, I am enjoying being more productive and creative. Measure Your Team's Success. Effective Team Work & Collaboration. Why Top Talent Leaves: Top 10 Reasons Boiled Down to 1. Three Steps to a High-Performance Culture - Carolyn Dewar and Scott Keller. By Carolyn Dewar and Scott Keller | 10:52 AM January 26, 2012 Senior executives tend to think about corporate culture as a topic that’s hard to measure and hard to change.
As a result, many choose not to invest in it despite all the evidence that, when skillfully managed, culture can be a powerful and enduring source of competitive advantage. ANZ Bank offers an example: a decade ago, the bank embarked on an effort described as a “unique plan of eschewing traditional growth strategies and recasting the culture of the bank to lift efficiency and earnings.” In the initial two years, the share of employees having the sense that ANZ “lived its values” went from 20 to 80 percent, and the share seeing “productivity in meetings” from 61 to 91 percent, with similar rises in the shares seeing “openness and honesty” and a “can-do culture.”
In parallel, revenue per employee increased 89 percent and the bank overtook its peers in total returns to shareholders and customer satisfaction.