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Design institution the V&A recently held a symposium that looked more seriously at how design can contribute to contemporary social and political debates. Photograph: Graeme Robertson UK public services are gradually going digital, users are being asked to collaborate in service development and data is being made public. This is partly a natural evolution, partly provoked by the media, and partly driven by the government's open public services agenda: increase choice for citizens, release data, diversify the range of providers.
Continuing our journey through Design @ Your Service, the article below is a contribution from service thinker Luis Alt (founder of live|work in Brazil). Good read! – Tennyson Pinheiro Take a look around. It is very likely that right now you are surrounded by objects that in some way or another make your life better and more pleasant.
By Joanna I was invited to be a panelist at The Art, Science (and Magic) of Service Design last night alongside Alison Prendiville , Ben Reason , Rich Radka and Geke Van Dijk . The conversations were lively and compelling, and I really enjoyed and learned from the experience. These are some of the intriguing points that were discussed on the future landscape of service design:
Cause and effect – that’s where the team left our thinking after the first few weeks of research in Salford & Eccles. Changes in any individuals life can lead them to altering habits and behaviours, for the purpose of this project we have described the ‘Causes’ as social triggers – divorce, bereavement, redundancy. The effect?
We're huge fans of our soon to be San Francisco waterfront neighbors, the Exploratorium . So when we had the opportunity to help them map out their visitor experience, we jumped, ran, and flew at it. You might call the Exploratorium a science museum, but you'd be wrong.
The 2013 international conference will be held in Cardiff, Wales (UK) in November 2013 The Global Service Design Network conference is the most exciting global events of the year for Service Design. It is where experts meet and great ideas emerge for successful businesses.
One of 16 special essays on how the field of social innovation has evolved and what challenges remain ahead. W hat does it feel like to start a new business and encounter government red tape and bureaucracy? What will it take to design a digital platform to help the unemployed rapidly find a voluntary mentor to coach them in finding a job? How can education reform be made tangible enough to spur real change in schools across an entire nation? And, not least, how do you systematically prototype, test, and scale up public sector policy and service responses to such challenges? These are some of the questions that the Danish government’s innovation unit, MindLab , has taken on during the last decade.
Lab. sviluppo sistema prodotto