Customer Success Defined: A Guide for SaaS Companies. Customer Success is transformative.
Whether you have a subscription business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In the two years since I first published this “Definitive Guide to Customer Success,” the transformative power of Customer Success has shown again and again. Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model. If you aren’t familiar with exactly how Customer Success is transformative, I’ll lay that out for you below in great detail in this guide.
Get the PDF Version of this Guide Even today that’s how you should view it. Why? Table of Contents Customer Success Defined |Back to Table of Contents| 1. Is your SaaS Growth because of your Effort... or in spite of it? Virtualization vs. Cloud Computing: What's the Difference? Is virtualization right for your business?
How about cloud computing? Don't know the difference? That's OK — most non-IT folks don't either. The word "cloud" is often thrown around as an umbrella term, while "virtualization" is often confused with cloud computing. Although the two technologies are similar, they are not interchangeable, and the difference is significant enough to affect your business decisions. What is virtualization? In a nutshell, virtualization is software that separates physical infrastructures to create various dedicated resources. "Virtualization software makes it possible to run multiple operating systems and multiple applications on the same server at the same time," said Mike Adams, director of product marketing at VMware, a pioneer in virtualization and cloud software and services.
The technology behind virtualization is known as a virtual machine monitor (VMM) or virtual manager, which separates compute environments from the actual physical infrastructure. Affiliate Marketing Program Considerations for SaaS Providers. Customer Activation on SaaS using self-service signups « Being You Savvy.
I had asked a friend to try our signup process and he came back to tell me that he couldn’t make heads or tails out of what was going on?
We had recorded the entire experience and the video was, as I would call such videos, “disturbing”. The strange thing was that we’d had never been criticized on our UX. Existing users who had been using the system were happy with it. Some wanted cosmetic changes, a link here & there, but they weren’t facing problems in getting things done. PCI Council Releases Guidelines for Cloud Compliance. CIO — Cloud providers and cloud customers now have a roadmap that defines their security responsibilities in the cloud.
Since 2004, the PCI Security Standards Council (PCI SSC) has maintained the Payment Card Industry Data Security Standard (PCI DSS), a proprietary information security standard for the handling of payment card data. Increasingly, organizations have taken the PCI standard as a guide for implementing security, even if they don't have responsibility for customer payment card data.
Cloud, circa 2017. Bime - SaaS Business Intelligence. From startup to fortune 500 Accessibility, fair pricing, infinite scalability, premium support.
There is something for everyone in here. From web analysts to CFOs Whether you are a web analyst, in marketing, financial accountant or anything else, turn your data into actionable information. 10 Must-Watch Futuristic IT Trends - Page 3. #3 Bigger Data and Storage: The next big trend across IT is data and storage.
For the past couple of years, data accumulation has made a significant impact on IT. From an IT perspective, one of the main issues is not awareness of the issue, but prioritization of the issues. Leading-edge firms have realized the problem and are beginning to focus on storage utilization and management as a means to reduce floor space usage and energy usage, improve compliance and improve controls on growth within the data center. It seems that IT admins have finally realized the fact that for the next five years, the most of the growth can be expected from unstructured data, which is the most difficult to manage. #4 Hybrid Clouds:
7 reasons to adopt SaaS BI… Now ! According to a Forbes article published last week, the average organization will grow their data by 50% in the coming year.
With the increasing pertinence of SaaS (Software-as-a-Solution) based tools in the analytics field and the seemingly ubiquitous discussion of cloud computing, many companies are looking to cloud based BI (Business Intelligence) solutions to turn data into dollars. Here are 7 reasons you should be moving your data analytics into the cloud:[Cartoon (left) from CloudTweaks] [two_third] 1. Data dilemma Do I have the correct amount of data to make SaaS BI a viable option for me ? 5 Reasons to Implement Cloud Computing in Business. By SiliconIndia | Thursday, 12 July 2012, 04:17 Hrs Bangalore: Cloud computing is now considered as the hottest trend in IT tech world.
Tech giants like Microsoft and Google has already taken the big step. So what about the smaller firms? Irving Wladawsky-Berger: Cloud Computing’s Business Potential Still Untapped - The CIO Report. While the cloud is well established in IT organizations, it’s only beginning to gain widespread corporate acceptance as a business tool, as one recent study shows.
For instance, two thirds of 572 business and technology executives surveyed view the cloud as a leading priority for their IT organizations, but only one third cite it as a business priority for the entire company. Only one company in six views cloud as a way of fostering business innovation today, although 35 percent expect to do so within the next three years. In other words, the cloud’s true potential remains untapped: Staying ahead of cloud complexity. Network World - Managing cloud infrastructure and services is similar to traditional network management - only bigger, badder and more complex.
Where once you had to deal with maybe one or two strategic outsourcers, in the cloud world you're more likely contending with a dozen or more cloud service providers, be they software-as-a-service or infrastructure. Read the other three parts to the Enterprise Cloud Services series. Where application workloads once moved over private links inside your data center, now they're flitting across the Internet. Where server and storage capacity once fell to IT exclusively, now anybody can grab the resources they need, as quickly as they can pull up and fill out a Web form and enter credit card numbers. 10 most powerful cloud companies. 10 must-have tools for cloud power users. A little tweaking can turn the cloud into a more powerful and personalized place. All it takes is a few simple browser add-ons and other tools to unlock the full potential of the Web's most popular services. Here, in no particular order, are 10 essential tools to help you make the most of your cloud experience.
We're focusing on tools you would use on your computer itself, either through a Web browser or with software you download and install, rather than mobile apps you would use on a smartphone or tablet. But some of these tools do offer a mobile component as well. 5 desktops in the cloud. Gartner: Don't trust cloud provider to protect your corporate assets. When a family with a baby buys a new car, they don't buy a car seat from the vehicle manufacturer: There is specialized equipment to handle the family's most sensitive asset.
John Pescatore, a Gartner vice president and security analyst, says cloud security can be thought of in a similar way: Users shouldn't rely on their cloud service provider's security features to protect their most critical data. Sensitive information that needs to be protected -- customer data, mission critical applications, production-grade information -- in many cases needs its own security controls to be fully protected. Interest in Cloud Computing Has Peaked. Google CIO Ben Fried Says Cloud Tipping Point Is At Hand - The CIO Report. The economics of cloud computing are driving down the cost structure of business so far and so fast that it’s scary, Google CIO Ben Fried says. “It deeply disturbed me … in 2006, 2007 consumer companies were forcing efficiencies on a scale never seen before,” Fried said Thursday during remarks at the Bloomberg Link Enterprise Technology Summit in New York.
Ben Fried/Bloomberg News Google CIO Ben Fried speaking at the Bloomberg Enterprise Technology Summit in New York, May 10, 2012 At the time, Fried was working in the technology group at investment bank Morgan Stanley, where he was a managing director of application infrastructure, in charge of software development, electronic commerce and knowledge worker productivity. In 2008, he left the bank and headed to Google, which was at the heart of the disruption that was emanating from the consumer market and beginning to spread through the business world. The economics of the cloud do more than lower costs. Cloud is a corporate strategy, not a tactical solution — Cloud Computing News.
The 10 Laws of Cloudonomics. If your enterprise has access to the same things — virtualization, automation, performance management, ITIL, skilled IT resources, etc. — as cloud service providers, would clouds provide any real and sustainable benefit? Public utility cloud services differ from traditional data center environments — and private enterprise clouds — in three fundamental ways.
First, they provide true on-demand services, by multiplexing demand from numerous enterprises into a common pool of dynamically allocated resources. Second, large cloud providers operate at a scale much greater than even the largest private enterprises. Third, while enterprise data centers are naturally driven to reduce cost via consolidation and concentration, clouds — whether content, application or infrastructure — benefit from dispersion.
These three key differences in turn enable the sustainable strategic competitive advantage of clouds through what I’ll call the 10 Laws of Cloudonomics. In cloud computing moves, money isn’t everything — Cloud Computing News. 'Personal Cloud' to Replace PC by 2014, Says Gartner. There’s no doubting the cloud invasion. But the research firm Gartner believes the personal cloud will replace the PC as the center of our digital lives sooner than you might think: 2014. “Major trends in client computing have shifted the market away from a focus on personal computers to a broader device perspective that includes smartphones, tablets and other consumer devices,” Steve Kleynhans, research vice president at Gartner, said in a statement on Monday.
“Emerging cloud services will become the glue that connects the web of devices that users choose to access during the different aspects of their daily life.” Google plans a cloud-centered future with Google Play and its market-leading Android mobile OS. But the personal computer will also not miss out on the cloud, as Microsoft and Apple are planning to weave the cloud into the next generation of their desktop operating systems, Windows 8, and OS X Mountain Lion.
SaaS & Web App Free Trial Resource Guide. Head in the Clouds? Ten Free Web 2.0 Tools to Support Faculty Research. January 4, 2012.