VIP ROOM ST-tropez The Bahá’í Faith - United States brandeins online Learning - DevForum E-Discussions and Communities Tapping into the creative potential of the DevForum tool: A story from the LAC GDLN groupThe Latin America and the Caribbean (LAC) region GDLN team is leading the way in tapping the potential of the DevForum tool in very creative ways. “Two examples of current activities that I have initiated on DevForum include a brainstorming and consensus-building exercise among a small virtual group of GDLN managers where the outcome would be a concrete proposal for a GDLN LAC Strategic Business Plan,” says Daniel de la Morena, consultant to the LAC’s Knowledge Management department. “And I am also assisting in the set-up of a community of practice for people involved in e-business in LAC. This community will be similar to the European e-Business Support Network (eBSN): www.e-bsn.org”, he said. “I am using DevForum a lot with operations as a part of knowledge sharing strategies for projects and studies,” says Bari L.
Arthur D. Little - Publications: Viewpoints “E-lectric” customers Understanding customers’ online engagement with their power and gas utilities: The case of Spain "Utilities, brace for the online impact."The shift to online channels has long since ceased to be a current topic among companies in retail and banking, for example. These companies have redefined the customer relationship model, not only in their industries, but in other sectors as well. The utilities industry, which has traditionally not been engagement intensive, is being affected by this model redefinition and progressively moving to digital channels.
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