Net Promoter Score (NPS) Criticisms and Best Practices
The Net Promoter Score®, popularized by Fred Reichheld in his book The Ultimate Question: Driving Good Profits and True Growth, is one of the simplest loyalty measures. Customers are asked "How likely is it that you would recommend us to a friend or colleague?" and then provide a rating from 0 ("Not at all likely") to 10 ("Extremely likely").
Sample Size Calculator - Confidence Level, Confidence Interval, Sample Size, Population Size, Relevant Population - Creative Research Systems
This Sample Size Calculator is presented as a public service of Creative Research Systems survey software. You can use it to determine how many people you need to interview in order to get results that reflect the target population as precisely as needed. You can also find the level of precision you have in an existing sample. Before using the sample size calculator, there are two terms that you need to know.
Measuring your Net Promoter Score
Bain's Net Promoter System is based on the fundamental perspective that every company's customers can be divided into three categories. "Promoters" are loyal enthusiasts who keep buying from a company and urge their friends to do the same. "Passives" are satisfied but unenthusiastic customers who can be easily wooed by the competition. And "detractors" are unhappy customers trapped in a bad relationship.
Social Research Methods/Indexes, Scales, Typologies
Indices, Scales and Typologies Quantitative data analysis requires the construction of two types of measures of variables--indices and scales. These measures are frequently used and are important since social scientists often study variables that possess no clear and unambiguous indicators--for instance, age or gender.
What's Wrong With the Net Promoter Score
inShare63 Three reasons why the Net Promoter Score is a waste of time. There are so many things wrong with Net Promoter, where do I begin? Perhaps let's start with a simple list. Net Promoter doesn't tell me anything new; it's based on flawed math; and it's not actionable. No New Insight, Let Alone Predictive Power
Statistics: An Introduction
Writing@CSU Guide Statistics is a set of tools used to organize and analyze data. Data must either be numeric in origin or transformed by researchers into numbers.
Nominal group technique
The nominal group technique (NGT) is a group process involving problem identification, solution generation, and decision making.[1] It can be used in groups of many sizes, who want to make their decision quickly, as by a vote, but want everyone's opinions taken into account (as opposed to traditional voting, where only the largest group is considered).[2] The method of tallying is the difference. First, every member of the group gives their view of the solution, with a short explanation. Then, duplicate solutions are eliminated from the list of all solutions, and the members proceed to rank the solutions, 1st, 2nd, 3rd, 4th, and so on.
A Beginner's Guide to Mean, Median and Mode
An average summarises a group of numbers. There are three main types of averages: mean, median and mode. Each of these will be looked at in turn.
8 Dimensions of Quality
By Chris Akins of Trident-Consulting LLC The definition of quality is often a hotly debated topic. While it may seem intuitive, when we get right down to it, “quality” is a difficult concept to define with any precision. The most fundamental definition of a quality product is one that meets the expectations of the customer.
Survey Design - How to Begin your Survey Design Project - Creative Research Systems
Knowing what the client wants is the key factor to success in any type of business. News media, government agencies and political candidates need to know what the public thinks. Associations need to know what their members want. Large companies need to measure the attitudes of their employees.
60 Seconds - Things That Happen On Internet Every Sixty Seconds
World Wide Web is growing at rapid pace. On average, more than a billion new pages are added to it every day. To give you an idea of how big world wide web is, our Infographic 60 Seconds will cover some really interesting facts about websites that we use on day-to-day basis. Please Check - Things That Happen Every Sixty Seconds Part 2 Infographic by- GO-Globe.com
