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businessinsider 5 Steps to Improve Your Customer Service Using Twitter : Social Media Examiner Do your customers use Twitter to ask questions and request support? Need a better way to manage your Twitter support? By following the steps in this article, you’ll deliver a superior customer service experience on Twitter. In this article, you’ll discover how to create a better Twitter customer service process for your business. Discover steps to improve your Twitter customer service. Listen to this article: Listen now: Play in new window | Download #1: Create Internal and External Policies Create two policies: one to clarify what’s expected from internal staff, and the other to address customer expectations and how to ensure their concerns are being heard. What Is the Journey When People Tweet You or Your Brand? Think about the entire journey from the tweet to response and then action. How Will You Respond and What Will You Say? Customer service can be tricky. Decide whether to discuss customer concerns within Twitter or move them offline. What Is Your External Policy?
Blog » Blog Archive » Search-based applications and business pro The value of any new technology category is often hard to forecast as that technology is born. Certainly when powered aviation initially ‘took-off’ (pun intended), its pioneers, Félix du Temple de la Croix, the Wright brothers and others were a small group of visionaries. These few visionaries believed in the possibility or even the certainty of commercial aviation. Others were less convinced. Search-based applications (SBAs), as a software technology concept, has had a similar reception. As we explore uses for search-based applications, it’s important that we articulate the business value of SBAs for each anticipated use. Examples of business processes that have gained these advantages are cross- and up-selling by inside and outside salespeople, sales proposal optimization, sales rep activity oversight, in-store/phone/on-line customer service, pre-purchase product location, recommendation and education, social community enrichment and consultant selection/team building.
12 Tips to Engage People on Twitter Are you a newcomer to Twitter? Do you need a little help crafting tweets to engage people in meaningful conversations? You can start a conversation on Twitter in many different ways, but they all come back this: be yourself and find the right tone to engage with people you want to get to know better. In this post I’ll explore some easy ways to start Twitter conversations. Social Media Examiner’s Facebook fans recently shared some great ways to engage people on Twitter. #1: Publish Useful Tips or Facts One of the first ways you can contribute to the conversation is to share useful information. Cyndy Hoenig offers about five PR tips a day… Notice how she used the word you in this tweet to grab readers’ interest. #2: Retweet to Acknowledge Others Retweeting other people’s tweets is a form of acknowledgment. Jonathan Saar is simply being social. #3: Reach Out With Follow Friday #4: Answer Other People’s Tweets Another easy way to engage people is to respond to others’ tweets.
Email List Directory - News & FTP Directory - Internet Reference Deep Web Research 2012 Bots, Blogs and News Aggregators ( is a keynote presentation that I have been delivering over the last several years, and much of my information comes from the extensive research that I have completed over the years into the "invisible" or what I like to call the "deep" web. The Deep Web covers somewhere in the vicinity of 1 trillion plus pages of information located through the world wide web in various files and formats that the current search engines on the Internet either cannot find or have difficulty accessing. The current search engines find hundreds of billions of pages at the present time of this writing. In the last several years, some of the more comprehensive search engines have written algorithms to search the deeper portions of the world wide web by attempting to find files such as .pdf, .doc, .xls, ppt, .ps. and others. This Deep Web Research 2012 report and guide is divided into the following sections: Bot Research
A Step-by-Step Guide To Hosting or Joining a Twitter Chat A few months ago we started up a new Twitter chat series, #Bufferchat. So far, we’ve talked about everything from productivity to social media monitoring and lots of other topics in between. These days, we have up to 185 participants each week, sending out nearly 2,000 tweets. It’s a true delight! Along the way, I’ve been learning the ins and outs of operating a Twitter chat and testing new tools and ideas to optimize our chat even further. It’s amazing how much there is to know, both for the chat host and the chat participants! Whether you’re a Twitter pro or newer to the network, whether you plan to host your own chat or if you look forward to participating in others, a bit of advance preparation could help. Twitter chat basics What is a Twitter chat? A Twitter chat is where a group of Twitter users meet at a pre-determined time to discuss a certain topic, using a designated hashtag (#) for each tweet contributed. Why participate in a Twitter chat? How to find a Twitter chat Tweetchat Nurph
Real Time Search & SEO for Your Online Marketing Mix - Onlin Since late 2009 when Google introduced real time search, the concept has gained a lot of attention. Today, real time search is at the top of the priority lists for all the major search engines – Google, Bing and Yahoo!. As part of the new technology, Google is combining live updates from sites like Twitter with the latest news headlines and blog posts in search results. For web searchers, real time search means the ability to discover breaking news the minute it’s happening. For marketers, it presents a whole host of opportunities to increase online visibility. 1. With real time search, frequently publishing online content becomes a must. Tweets and Facebook fan page updates: Micro content from social sites now has the ability to appear in search results. 2. Creating a core group of brand advocates is important for a number of reasons. Now add one more benefit to the list: Brand advocates – particularly authoritative ones – can link to your content to help keep in the real time stream. 3.