This is Service Design Thinking - Book Trailer

Service Design Network Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps Born in Scandinavia in the mid-1960s under the moniker "cooperative design," what we now call participatory design went through a number of changes, and can be seen influencing urban design, architecture, community planning, and placemaking, as well as landscape design, product design, sustainability, graphic design, software design, and healthcare. The combination of the last two elements is the subject of this article. Most of us will agree that developing a model of a future healthcare IT product should involve professionals who are familiar with design thinking, and can apply usability best practices to design a solid product. But shaping a model or a concept of a healthcare product is too important and often too risky to leave to the UX designers alone. The main issue is a lack of background knowledge and the completely different experiences of a designer and an actual user. Co-Designing with Users Healthcare Context Matters Choosing the Right Tool for Co-Designing Case 1 Case 2