Blog - KaptureCRM All successful managers know the secret of getting work done; it’s allocating task to best possible individual. While one may be used allocate tasks by calling names, with increasing complexity and sophistication it has become increasingly difficult. Why you need a Ticket Management System? A long and winding task allotment process progressively breaks down any concerning parties. Do you need to strain your brain for every new task? Love ice-creams? A happy business banks totally on keeping its customers happy. Some investments in life can prove to be a blessing. Considering the 360-degree paradigm shift of ways in which businesses function today, there is a need to relook closely at how customers behave in a competitive and technologically friendly market. How Kapture CRM Live Work updates keeps you close to every working moment? Present day marketing is about connecting and impressing audience for long-standing relationship.
Lead Management Software: How acquiring Customers could be achieved by streamlining your leads? Customer Acquisition is the bottom line of any business, without customers, there is no business model. If you believe so, then you’d probably appreciate having more leads to work on because the number of leads is directly proportional to the number of customers you stand to gain! Leads are like taps to customer flow; the more you turn it on, the better it flows Most companies use CRM that has inbuilt lead management software and plays a key role in acquiring leads. Leave no stone unturned to acquire and convert leads Organised and streamlined data makes conversion a piece of cake. The in-built lead management software in CRM helps in tracking every incoming lead in case of multiple lead sources.It streamlines the acquired leads into a single lead pipeline where all the incoming leads are displayed on a single window, along with their source information and time of acquirement. Tapping potential lead source that converts successfully Success is just an‘opportunity with extra information’
Bank Customer Relationship Management | Enterprise Banking Software To clear the noise of generalized CRM applications in banking sector, Kapture is one such platform which helps the banking sector to put equal emphasis on sales and service at the same time. The primary aim of Kapture bank customer relationship management softwareis to enable the banks to increase the value of their advice and service by effectively using customer information. This cloud based CRM tool gives the ability to the banks to know their customer habits, types of services they use, where they live and work, and hence the ability to quickly identify their profitable customers. Due to high competition in the field and scattered nature of potential customers, retail banks are facing different level of challenges in identifying and channelizing their sales apparatus. It is a mobile sales automation tool for retail banking which comes along with the opportunity of addressing multiple potential customers based on customized data and target based analytics.
Freelance Work Management: CRM Invoicing to resolve payment delays and mitigate confusions As a freelancer in any field, when you’re dealing with your employers, handling the payments can become a confusing and arduous task. Transactions may involve a long breakdown of the different payment elements, which must be effectively monitored to make sure that the payments are being made fully and on time. Generally, the main reasons for payment delays can be due to miscommunication between the relevant parties, disorganization of data, or sometimes even because of insufficient relay of information. Each of these issues can be resolved by having a centralized system that integrates all the employer and freelancer data together. This allows for seamless functioning of the sales process and ensures that the right invoicing practices are being followed. A Customer Relationship Management (CRM) software can be extremely useful as the system that organizes all the existing as well as incoming data, and making sure that all the information is easily accessible at all times. Cloud sharing:
Mobile App For Hotel Management | Hotel CRM Software Hotel CRM is vital to the hotel industry, even more so to chains of hotels operating either nationally or with international partnerships. Even though large hotel chains in particular are continuing to spend on above the line activities and campaigns, profitable relationships can be advanced and are in fact highly recommended. It is proposed that hotel companies must not only identify what their target customers genuinely seek, but they should also ensure that they themselves understand the undercurrents of CRM as a strategy. Unless the rudiments of CRM are rightly understood, hotel companies will not be able to optimally integrate hotel CRM in their business plan and benefit from unexplored opportunities.To help them there are many mobile app for hotel management are available. The absence of separation between the offering and the consumption of the products or services, results in service firms having the elements necessary for falsifying relationships with their customers.
How does a CRM software uncomplicate your Data Mining? In any business, you can find a bulk of data for each and every business section,such as employee details, marketing details, and sales, apart from the customer details. All this information is stored on the cloud, which enables access to the required data at any given point of time. Data mining refers to retrieving data based on a specified set of content. Doing this manually is a hectic task for anyone. It is indeed a complicated process in business. That being said, the data mining technique helps in the future development of a business. A CRM software uncomplicates each and every problem associated with data mining. All customer details are stored on the cloud –this enables the user to access that data even on a smartphone screen. Yes, data mining is not taking out data like a mineral mining process. There is a certain procedure for retrieving specific data, especially customer details. In the early days, all these data were printed on paper and filed to maintain a conclusive record.
ERP Software For Inventory Management Humans have always wanted to explore the space and find a new home for us, while most of us have always aspired to set up a home in Moon. Moon is a place upon which so many stories have been told. Let’s see a story from a parallel universe where the humans successfully inhabited the moon. Our story is about a leading business magnet, whose name was Lunar Moonilton. ERP- Enterprise resource planning software enables you to manage the resources of your firm in a very efficient way, with utmost accuracy of utilisation of those. First and foremost factor to consider in inventory management through ERP is to have an inventory and then make sure it stores goods or resources that you do business on. When the information of availability of goods is with you, targets could be set in accordance to it and also decision of necessary promotions could be done relying on the supply and demand.
Five CRM-centric integrated approaches that attract and keep your customer Are you still holding on to old-school advertising to lure customers?Do you think you can survive the modern day competition or steer any attention with it? CRM-centric integrated approach works like a pied piper for the customers of an organisation. CRM integration is all about allowing your company’s website and CRM to function together seamlessly. CRM can help you be better prepared, delegate tasks more easily, monitor company performance and also spot customer trends as they happen. The top five CRM-centric trends to attract and keep your customers are: Posting relevant content on the website Posting content is one of the more popular marketing strategies that isused on business websites. Engaging the customers on social networking sites CRM works best when integrated with social media platforms. Focusing on customer experience Customers nowadays are more cautious as they have plenty of choices. Effective interaction paves the way for success Integrating CRM in marketing and sales
Cloud Based ERP Software ERP buyers are the best of breed investors Business optimization is a watchword in the market today and the processes that operate to ensure smooth functioning of the business venture must be streamlined in order for this optimization to take place. Resource allocation is one of the major factors in this need to streamline and its management forms the underlying need for cloud based ERP software. Size tends to dictate the type of ERP software required as large companies can afford to use generic modes of the technology with teams that work specifically with the software. On the other hand, small business requires customized ERP software in order to completely automate their management solutions. Despite this difference in how the software is used, ERP is an essential tool of good marketing strategy. In the global perspective, those who buy ERP software demonstrate their willingness to innovate and showcase their focus on streamlining business processes rather than mere ease of access.
Live Chat and Social media as the favorite Customer Contact Medium Man is a social animal. People interact with each other in many different ways, such as languages, signs and actions. We make contact with people living far away from us and communicate without any issues. Contact information may be stored in the form of addresses, phone numbers and/oran e-mail id. For a business,having as many contacts as possiblecan help modify the ongoing business trend towards a better trajectory. Making contact with as many customers as possible is the best idea for business growth. A CRM software joins the party by providing numerous Customer Relationship Management tools, which includes customer profiling. The two important features that are widely used as the favorite customer contact mediums are: Live Chat: Live chat is the fastest and most effective medium of communication. Live chats make any conversations with the customers more interesting and effective.They can be of two types – text conversations or video conversations. Social Media:
Enterprise Resource Management Software Efficient resource management is currently the biggest area in business process which needs to be automated. Kapture provides businesses with enterprise resource management software on the basis of monthly subscription. Our cloud based software equips your business with on-premises deployment option of the platform and provides you the opportunity to embrace the cloud based service on your own conditions. Highest level of quality and efficiency in resource management across the hierarchy of the enterprise is what creates a business that can scale the highest levels of customer satisfaction and ROI one the whole. Click here to watch the video: Kapture ERP software automates the entire integration of core business processes such as storing customer orders, operations protocol, inventory records and data related to revenue. Defining your automation processes and implementing the desired work flow throughout the organization.
How to create and follow-through with a Social CRM strategy? About a decade and a half ago, customer interaction was limited to communication channels like mail, call centers, and company website visits. As technology became more developed and accessible, people started mass migrating to media platforms where they could easily and quickly interact with each other – it was given a blanket term of “social networking sites”. By adopting these platforms, customers were no longer restrained to engaging with businesses through an impersonal dialogue. On the other side, businesses now enjoyed a pre-constructed market segment to cater to with their offerings. In the modern context, businesses and organizations must tap into this ever-growing market by coming up with strategies for their sales, marketing and customer service operations, which have been gradually blending on these media platforms. Locate your customers: Monitor and respond to all their queries: Interacting with your customers on social media provides an instant dialogue with them.
Enterprise Resource Planning Software & Mobile App ERP forms an important aspect of business administration needs due to its ability to function within multiple parameters simultaneously. This process provides a sense of immediacy to the information processing scenario and cuts down on response times while streamlining the company’s functioning potential. Kapture, business CRM software, makes use of this very utility to provide companies with the information processing ability they require. Kapture’s enterprise resource planning software & mobile app first advantage in the donation of this ability is the power to process data that is sourced from multiple arenas such as online campaigns, Google Ads, landing pages, websites, emails or other online information portals. Kapture’s second advantage lies in its reduction of multiple platform management to single platform optimization. Finally, the Kapture software is totally portable, extremely user-friendly and compatible with the cheapest technology in the market today.
Completing Customer Feedback Loop: How CRM reports accelerate business progress? Customer feedback is the process of gaining actionable insight from a purchasing customer, about a product, service or the general experience when dealing with a company. It allows the business managers to study their offerings and find elements that can be tweaked or improved to better fit the customers’ needs. Whether you’re soliciting feedback from your customers through surveys, feedback forms, live chats, or social media sites, it is important to centralize all that received data so that you’re not utilizing all your time trying to locate the right form or information. This also allows you to focus entirely on the actual responses and understand where the customer feels you’re going wrong, and improve on it. Once a feedback channel for the customers is setup, listen to their concerns and improve your products. Lather, rinse, repeat. Leads Feedback: Detailed Seller Ratings: Daily Sales Reports: Apart from the ratings, there are various other ways to obtain feedback from the customers.