Presentation Zen Incentive schemes that work Is it all about the money? – Paul Weald talks us through what he thinks works. Many years ago a former boss of mine, who was a commercial manager, told me that you condition people by how you pay them. He had a simple philosophy regarding incentives schemes – for him it was “all about the money”. Some 10 years later, and with many call centre projects now under my belt, I would beg to differ. Yes, reward is about the financial element – but encompasses more than just cash;Then recognition is about staff knowing that they are doing a good job and feeling valued as a result;And finally, real-time feedback provides information to agents and teams so that they know how they are performing and what good things will happen to them if they raise their game – right here, right now! So for an incentive scheme to be successful it needs to address all three factors. Balancing effectiveness and efficiency In a sales environment, how do you ensure that the right behaviours are reinforced?
Leading Blog: A Leadership Blog This is a post by David Dotlich, Chairman and CEO of Pivot Leadership. He is a co-author of The Unfinished Leader: Balancing Contradictory Answers to Unsolvable Problems with Peter Cairo and Cade Cowan. To be a leader today in almost any organization means you are daily, if not hourly, bombarded with problems and challenges that don’t have clear-cut “right” answers. Or, even more confounding, there are many “right” answers, depending on your perspective. Such challenges include meeting contradictory needs (for example, tending to your “stars” while building the team as a whole), delivering quarterly results while investing for the future, maintaining consistent standards and policies while accommodating unique customer requirements, or staying focused on results while adhering to your company’s purpose and values.
Online Learning Update BYU’s Social Media Agency Puts Student Learning to Work By Joshua Bolkan, Campus Technology Students at Brigham Young University have been getting the opportunity to work with real-world clients such as Pepsi, Subaru, the NBA and Marriott thanks to the school’s student-run digital and social media agency, Y Digital. Described on its site as “a full-service, digital communications agency sponsored and housed by Brigham Young University,” the organization’s student-employees work with faculty members and industry professionals for each project. Services offered by Y Digital include social media analytics work, social media listening, content creation, search engine marketing and digital media production. Share on Facebook Comments Off on BYU’s Social Media Agency Puts Student Learning to Work Making Progress on Course Content Accessibility Share on Facebook Share on Facebook
All About Team Building The reader might best be served to first read the topic the Group Dynamics to understand the basic nature of most groups, their typical stages of development and how to support groups to evolve through the early stages. That understanding, along with the guidelines in the following resources, helps the chair or facilitator of the team to support the team to fully develop. Sections of This Topic Include How to Build Highly Effective Teams Building -- Does Team Building Actually Work? Also seeFacilitationGroup Performance Management Group Skills Related Library Topics Also See the Library's Blogs Related to Team Building In addition to the articles on this current page, also see the following blogs that have posts related to Team Building. Library's Leadership BlogLibrary's Supervision BlogLibrary's Team Performance Blog How to Build Highly Effective Teams © Copyright Carter McNamara, MBA, PhD 1. The goals should be designed to be “SMART.” Specific Measurable Achievable Relevant and Time-bound.
Seth's Blog Adventures in Corporate Education Ok, in full disclosure, the title of this blog post is misleading. If you know me, you know I protest vigorously any time someone calls me a marketer. Hell, I did it during my yearly review. If you really know me you know that the reason I protest goes much, much deeper than the age-old techies vs. marketers holy war. What I do for a living is not marketing. Marketing by definition Here is the definition for marketing by the American Marketing Association (via wikipedia): ‘Marketing is the process which creates, communicates, delivers the value to the customer, and maintains the relationship with customers. Marketing in practice In practice, I’ve mostly seen marketing process that create, communicate (message), and deliver content to customers. Customers really want to be involved with the brands they buy from. Followers want to interact with you. The costs of real engagement Providing this personal engagement isn’t fast, and it involves lots of planning. Back to my identity crisis
The Top 10 Ways to Create a Better Workplace ‘The forest shapes the tree..’ - Old French Proverb Introduction Having spent the past 20 years consulting with over 300 organisations ranging from Telstra to ANZ to TAFE to Mobitel Sri Lanka to Cash Converters to BankWest, Customs Department, Australian Defense Industries, several Local Governments and even a couple of wineries and Law Firms; I have come to the conclusion that if they all had implemented these 10 Ideas, we would have saved ourselves thousands of person hours and a lot of stress. This e-book captures the essence of those 20 years of consulting, and it’s yours for FREE. Spread the word. Let’s make work better for as many people as possible! The Top 10 Ways to Create a Better Workplace There is an old French proverb that says ‘the forest shapes the tree..’ The forest shapes the tree. The founder of the Total Quality Management movement, Edwards Deming tried to get this message through his whole life. Will a 100% return interest you?? “Edward Jones of St. 1. 1. 2. 3. 1. 4. 1.
Jon Gordon's Blog | Developing Positive Leaders, Organizations and Teams October 24th, 2011 Posted in General | 7 Comments and 23 Reactions I know I’m getting older when I step on a regional jet and the pilot looks like he just graduated from high school. Truth is, I want a pilot with experience not someone who learned to fly on the Sony PlayStation. : ) Yet, while I desire a pilot with experience it occurred to me that experience is not always a good thing. In fact sometimes experience can be a curse. I’ve noticed that in this economy a lot of people are inflicted with the curse of experience. The good news is that there is a simple antidote to the curse of experience and it is to Think Like a Rookie . Rookies don’t have experience. Rookies put their head down, work hard, stay positive, live fearlessly and are naïve enough to be successful. I recently spoke at a national sales meeting for a Fortune 500 company. Rookies aren’t tainted by rejection, negative assumptions or past experiences. Do you agree that experience can be a curse? -Jon
Opinion / Open Page : A mess called teacher education Teachers' Day, 2011, shall, in certain ways, be celebrated on routine lines — high praise for the profession, repetition of the great expectations from teachers in the light of the commendable traditions, awards at the national and State levels and the like. In addition, one of the recent events shall certainly cast a special impact on all those who gather to celebrate official functions: the anti-corruption uprising in the country. Many would probably not know that one more significant event, sadly enough, took place this year and that pertains to the quality of teacher education and, hence of education in a big way. The National Council for Teacher Education Act passed in Parliament in 1993 has been superseded by the Central government. It must be recalled that a non-statutory NCTE was created in 1973 located in the NCERT. But the reputation the NCTE earned is just the opposite of what was expected of it. (The writer is former Chairman, NCTE, and former Director, NCERT.