Rental Facilities. Terms and Conditions for Rental of Training Rooms at Knowles Training Institute All bookings are to be made via the booking form, via phone or e-mail. Bookings are for a minimum of 3 hours unless otherwise agreed by Knowles Training Institute. All bookings are to be confirmed, with full payment. Terms & Conditions for Cancellation Cancellations are to be made via email to phone call to Knowles Training Institute 14-working days and above – full refund 9-working days or less – 50% of total charge 4-working days or less – No refund Terms & Conditions for Postponement Knowles Training Institute reserves the right to cancel a booking in the event of unforeseen circumstances and every effort will be made to notify the client of such cancellations. All training rooms are arranged in their default seating arrangement. Any modification(s) made to the default seating arrangement have to be restored to its default setting after use.