Documentation Control & Passenger Assessment. Learn from IATA best practices and industry knowledge to stay on top of the latest documentation control trends. This course will provide you with tools to identify forged documents and potentially disruptive passengers, saving your airline from costly delays and penalties. Available as: Classroom & In-Company course. Home. Denied Boarding, Overbooking and Downgrading. The following information applies to all flights from European airports.
It also applies to all flights to European airports, from outside of the European Union (EU), on an EU airline. (EU in this sense includes all EU Member States plus Iceland, Liechtenstein, Norway and Switzerland) If the airline has overbooked the flight you are booked on, or for another reason which means the airline cannot put you on the flight, you may be ‘bumped’, which is also known as denied boarding. This means that the flight leaves, but you are not on it. You can sometimes be bumped with your agreement in which case you are a volunteer, or you can be bumped without your agreement in which case you are a non-volunteer.