What is a Field Adjuster? - Insurance Navy. A field adjuster is a professional who works for an insurance company to investigate, assess, and do claim settlements. They are often dispatched to accident sites, such as homes, businesses, or automobiles, for an assessment of losses. The primary role of a field claims adjuster is to determine the extent of the insurance company’s liability. They do so by assessing property damage, interviewing witnesses or claimants, reviewing police reports, if there are any, and assessing any medical records in case of bodily injury. They may also photograph, make sketches, or employ other methods to document the damage. Once the Field claims adjuster has gathered all the necessary information, they will estimate the cost of repairing or replacing the damaged property.
Field insurance adjusters are crucial in the insurance process as they help ensure that the insurance claims process is handled fairly and promptly.