eClerx Services
eClerx offers a comprehensive suite of services across customer experience, digital marketing, creative production, compliance, financial markets operations, finance & accounting, and data & analytics. These services are powered by cutting-edge technologies including generative AI, advanced automation, and real-time data insights to optimize performance, reduce costs, and transform operations at scale.
Client Impact: AI Drives Efficiency in Alternative Investment Ops. AI Automation in Action: Transforming Alternative Investment Operations – A Client Success Story. Streamline Your Business Operations. Enhanced Market Intelligence Platform. Comprehensive Market Intelligence Tool. Unlock the Power of Data with Comprehensive Analytics and Management Solutions.
Improving Revenue Through Omnichannel Personalization. Customer Experience and Service Management System. Customer Experience Enhancement Services. AI-Driven Workflow Automation by RoboWorx Cogniflows. AI-Powered Service Quality Optimization. Comprehensive AI Audit Platform. Efficient Document Automation Service. Transform Your Business with Data Analytics. Financial Services Operations. Scalable Financial Operations Services. Veteran-Led Teams in Financial Crime Compliance. Scalable Content Creation Services. Efficient Content Production Services. Effective Digital Marketing Services.
Next-Level Telecom & Media Solutions Made Easy. Innovative Solutions for Telecom & Media Industry Growth. AI's Impact on the Digital Shelf for B2B Manufacturers. Artificial Intelligence Management System & Generative AI. Digital Shelf Strategy & Reporting Dashboard Solutions. Robotic Process Automation Services & RPA in Banking. Call Center Quality Assurance & Customer Service Automation. Regulatory Compliance Manager & GRC Software Solutions. Product Feed Management & Data Lifecycle Optimization. Smarter Operations with Managed Services.
Powering Digital Transformation. Strategic Technology Consulting & Application Maintenance. Operational Transformation & Infrastructure Modernization. Trusted Solutions for Banking, Financial Services & Insurance. Redefining Fashion & Luxury with Digital Innovation. BFSI Services & Finance and Capital Markets Solutions. Luxury eCommerce Solutions & Digital Marketing for Fashion Brands. Optimizing Manufacturing & Distribution for Peak Efficiency. Shaping the Future of High-Tech with Advanced Analytics & Technology Solutions. Consumer Electronics Solutions & Business Process Automation. Digital Transformation & CRM in Manufacturing Industry.
Powering Seamless Digital Shopping Experiences. Driving Digital Innovation in Telecom, Media & Entertainment (TME) Retail and Consumer Goods & Consumer Goods Technology Solutions. Media Consulting Services & Telecom Customer Analytics. Driving Digital Transformation in Telecom, Media & Entertainment. Transforming Retail & Consumer Goods with AI-Powered Insights. Telecommunications Consulting Services & Digital Transformation in Media. CPG Digital Transformation & Retail Business Intelligence Solutions. Manufacturing-distribution ECLERX. Driving High-Tech Innovation for Global Enterprises. Manufacturing Data Analytics & Supply Chain Solutions.
High-Tech Solutions & Enterprise IT Managed Services. Banking, Financial Services, and Insurance Solutions – eClerx. CLX Europe Opens Paris Creative Studio. Digital Fashion Solutions & Fashion and Luxury Consulting. Banking, Financial Services & Insurance with Finance Transformation. eClerx Cloud Engineer – Scalable and Secure Cloud Solutions. eClerx Strategic Managed Services for AI. Cloud Engineering & Design Engineering for Digital Transformation. Strategic Managed Services & Data Analytics in Operations Management. eClerx Merchandiser+: Smarter Product Management. eClerx Compliance Manager: Reduce Risk Fast. Product Data Enrichment Software & Master Data Management (MDM) Client Lifecycle Management Platform & KYC Process Experts.
eClerx Roboworx: 2024 Technology Award Winner. eClerx QA360: Transforming Quality Assurance. QA360: Quality Assurance Software & CX Management Platform. RoboWorx: Robotic Process Automation Software & RPA Technology. Market360: Retail Analytics G2 Leader. Market360: Retail Store Analytics & Intelligence Platform. GenAI360: AI-Powered Platform with Machine Learning Solutions. Fluiid4: Smart DAM for Content Efficiency. Fluiid4: Digital Asset Management Tool & Content Workflow. CX360: Customer Engagement Strategy & Omnichannel Contact Center. DataEdge360: AI Insights for Smart Decisions. DataEdge360: Competitive Intelligence Solution by eClerx. Data Visualization Services & Customer Engagement Analytics. AI-Driven Customer Service Excellence Guide. eClerx Digital Marketing Solutions for Growth. Content Management Services & Digital Asset Management Workflow.
Omnichannel Customer Experience Management & Data Solutions. Banking and Financial Services Consulting & RFP Bid Management Software. Business Intelligence Consulting & Competitive Intelligence Software. AI-Driven Customer Service Excellence Guide. eCommerce Market Intelligence & Reconciliation Solutions. Finance. Finance crime. Finance crime. Eclerx social image. Why You Should Care About the Metaverse. eClerx Generative AI Solutions for the Pharma Industry. Generative AI Fraud Detection 1. Data Visualization Services & Customer Data Analysis. Compliance Monitoring Management Services. Document Management System & Lifecycle Solutions. Banking and Financial Services Consulting. Rapidly scaling KYC operations for a global investment bank - eClerx. Client A leading U.S. -based investment bank with global operations.
Challenge The client faced significant delays in its Know Your Customer (KYC) review process due to a backlog from the previous year. These delays put them at risk of missing regulatory deadlines. Tight deadlines, limited in-house resources, and strict compliance requirements made it clear that the client needed an experienced partner to help scale operations without sacrificing quality. Solution We quickly deployed a scalable solution to expand the client’s KYC operations across three key locations: Singapore, London, and the U.S.
Team Expansion and Fast Hiring Our team ramped up hiring and training to onboard 124 experienced KYC analysts—15 in Singapore, 39 in London, and 70 in the U.S. Training and Standardization We launched a training program covering 32 client-specific topics to ensure that all new team members followed the same standards, understood regulations, and delivered consistent, high-quality results. Impact. eClerx.