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"Don't work too hard," wrote a colleague in an e-mail today. Was she sincere or sarcastic? I think I know (sarcastic), but I'm probably wrong. According to recent research published in the Journal of Personality and Social Psychology , I've only a 50-50 chance of ascertaining the tone of any e-mail message. The study also shows that people think they've correctly interpreted the tone of e-mails they receive 90 percent of the time.
Group as User: Flaming and the Design of Social Software
Group as User: Flaming and the Design of Social Software First published November 5, 2004 on the "Networks, Economics, and Culture" mailing list. Subscribe to the mailing list. When we hear the word "software," most of us think of things like Word, Powerpoint, or Photoshop, tools for individual users. These tools treat the computer as a box, a self-contained environment in which the user does things. Much of the current literature and practice of software design -- feature requirements, UI design, usability testing -- targets the individual user, functioning in isolation.Forwarding a quirky email or an amusing link or video attachment to colleagues may seem innocent enough, but it is the modern equivalent of ritual gift exchange and carries with it similar social implications, say US researchers. Email forwarding is a familiar part of modern email communications, and has spawned many an internet phenomenon, the Star Wars kid , the Numa Numa dance , and Oolong the rabbit to name just a few. Benjamin Gross at the University of Illinois, US, and colleagues studied email forwarding behaviour by conducting informal interviews among email users.
