Nine Things Successful People Do Differently. Moving from Transaction to Engagement - R “Ray” Wang. By R “Ray” Wang | 12:30 PM October 20, 2011 Mobile enterprise, social business, cloud computing, advanced analytics, and unified communications are converging. Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. The likely results include new methods of furthering relationships, crafting longer term engagement, and creating transformational business models. It’s part of a shift from transactional systems to engagement systems. These transactional systems have been around since the 1950s. Our initial research identifies nine characteristics of engagement systems that differ from the transactional systems of yesteryear (see the table below for a historical view): 1.
As we envision the future, we see personal fulfillment systems playing a key role in breaking down the corporate and consumer walls. (click on image to see at full size) Nimble social CRM Platform | Social Relationships Made Easy. Enterprise Social Media Software « Hearsay Social. Www.ipade.mx/profesores-investigacion/profesores-areas/Documents/jesus-martinez-sotomayor-09.pdf. You Are Not Your Name and Photo: A Call to Re-Imagine Identity | Epicenter We don't actually know this guy very well. Image of the Droeshout Engraving via Wikimedia Commons At some point in the last few years, “identity” became a nasty word. It’s not just identity theft, identity politics or identity requirements. It’s everywhere — maybe especially on the web. People like Google’s Eric Schmidt began to talk about “identity services” instead of social networks.
Identity became synonymous with fixed, verified, monetizable personhood. Meanwhile, its opposite, Anonymous, became synonymous for many with sheer chaos, whether they were attacking online businesses or careless celebrities. Christopher “moot” Poole, founder of message- and mediaboards 4chan and Canvas, might seem like an unlikely voice to advance or complicate this discussion. At the Web 2.0 conference this week, Poole gave a compelling talk that mapped this complexity, and which I hope will help reframe our discussion of identity. What’s refreshing about Poole’s talk is how pragmatic he actually is. Location ad network LocalResponse figures out how to monetize Twitter. Chitter.im: a Gtalk bot for Twitter.