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Japanese Customer Service According to Joe | Intercultural Twilight Zone. <日本語版:トラブルを乗り越える気配りマジック> Every now and then I revisit my old posts. It usually happens when said post gets a flurry of new hits. It makes me want to go back and see what the fuss is all about! And there’s nothing like seeing one’s own ramblings from the past with a fresh set of eyes. Sometimes the comments are even better. That’s exactly what happened the other day. One comment really jumped out and grabbed me. The story inspired reflection, and I decided to make the comment a post of its own. To put the story in context, Joe was commenting specifically on the passage below that was in my original post: “And since apologizing is less an admission of guilt than an expression of regret that someone was inconvenienced, it makes it a lot easier for Japanese to apologize than Americans. Here’s how my buddy Joe responded: So very true.One of my adult students back in the late 80′s worked for Hitachi.

What a great customer service story! Copyright © Tim Sullivan 2012 Like this: Like Loading... Social Media in China and Asia. A dilemma for developing countries in intellectual property strategy? Lessons from a case study of software piracy and Microsoft in China. Xiaobai Shen + Author Affiliations This paper examines the dilemmas faced by developing countries (DCs) in determining their response to the global harmonisation of intellectual property (IP) protection. It focuses on two key questions: will a weak IP regime in DCs deter inward investment/technology transfer and hamper technology development? ; and can DCs build up their technology capabilities and thereby overcome the projected negative impacts of global IP harmonisation by a strategy of delaying compliance with the international IP regime? © Beech Tree Publishing 2005. Lang Lang. Lang Lang - Accessories. Access Asia » News & Events. China Hearsay: comments on law, business, ..

China Law Blog. The China Beat · Blogging How the East Is Read. ChinaHush. Ad Age China. China internet Buzz. Campaign. Interviews | The China Observer. China Media Project. Media, strategy, culture clashes. China branding. E-collective. “From a deep pool of blue ink rises an image…” – this is written on Blueprint‘s Neocha.com homepage, a digital collective that describes itself as a Chinese creative group with no artistic bounds. In an “Internet world” filled with many options for exploring different kinds of creative content, we find ourselves frequently entering Blueprint’s creative world.

Their distinctive style comes from the ambient / “lowercase” electronic sound they produce as well as their visual works, which exude a subtle mysticism. The depth and breadth of content under the “Blueprint” name actually comes from members who live in many cities, including Zhengzhou, Beijing, Shanghai, Hangzhou, Chongqing, Guangzhou, Nanjing, among others. It’s important to note here that the new generation of Chinese creatives can’t be neatly divided into the usual first tier city, second tier city, etc. classifications. We’ve also shared some of Blueprints music in the embeddable player below. Yue Xi is a very talented. Social Media in China and Asia.

Chinese media, marketing, advertising, and urban life - Danwei. Fleming: WoM China. Mogujie.com launched a new online product, “ Free Group Purchase ”, at 5 p.m. on the 1st of March, encouraging users to initiate a group purchase on any product they want. This “C2B” group purchase would be achievedas long as they round up enough participants. So far, more than 15,000 group purchases have been started, 100 of which have been successful. Social platform meishixing.com has at last launched a web version.

For what is essentially a Pinterest clone, this web version features organizing and sharing features for foodies to share photos of all their favorite eats. Taobao.com released its 2011 yearly report on users’ consumption data on 27 th of February. Starbucks China have released their first App (click to download) for iPhone and Android. {*style:<b>Social Strategy Guidebook </b>*} Twitter is planning to expand its advertisement services on iPhone and Google Android devices. Baidu’s real time search service for weibo.com was launched on March 2 nd . China industry. Chinalogue on environment. "中外对话"是世界上致力于环境问题的第一个完全双语网站。 气候变化、物种消亡、污染、水资源匮乏以及环境破坏等问题并不仅仅局限在某一国之内,而是全世界所有居民都要面临的挑战, 而正在崛起的中国给他们带来一个新的紧迫任务。 应对上述这些挑战需要全世界达成共识,并且共同努力,而我们"中外对话"网站的目标正是促进这种共识的达成。 "中外对话"致力于发布高质量文章,提供双语信息,促进直接对话,为我们共同面临的环境挑战寻求解决方案。

China is growing fast and, as it grows, it is faced with urgent environmental challenges. Climate change, species loss, pollution, water scarcity and environment damage are not problems confined to one country: they are challenges that concern all the world's citizens, but the rise of China gives them a new urgency. Tackling these challenges will require a common effort and common understanding. "中外对话"是一个独立的非营利性组织,主要以伦敦和北京为基地展开活动。 " chinadialogue.net is an independent, non-profit organisation based in London and Beijing. 伦敦办公室 London Office.

Heard on the Street: The Ups and Downs of China Profits. China Fuels Oil Production. Why China Is Tolerating Violent Protests; Hong Kong Parents Say No to 'Brainwashing' Vrouw Bo Xilai beschuldigd van moord. De Nederlandse Publieke Omroep maakt gebruik van cookies. We maken een onderscheid tussen functionele cookies en cookies voor het beheer van webstatistieken, advertenties en social media.

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Waarom cookies? De Nederlandse Publieke Omroep maakt gebruik van cookies. Klik hier voor meer informatie over cookies en een overzicht van de sites waar je toestemming voor geldt. Cookie instellingen aanpassen? Cookie-instellingen aanpassenAkkoord. Minxin Pei: The Chinese Awakening. China. Marketing in China 1: Think Local Act Local When more than 300 people attired in red and blue jackets with the words "I Love China" emblazoned over them lined up for the raising of the national flag at the world famous Tian An Men Square in several winter mornings of 1996, one would expect their faces would be all be Chinese.

Their whole-hearted explosive singing of the Chinese National Anthem with the raising of the flag each morning made them sound like a squad from the local cadet academy. Yet many in this group were foreigners - including Americans. The early morning choristers were on training in Beijing for more than 10 days as part of their company's corporate culture development program. They were from a joint venture company between an American pharmaceutical firm and its Chinese partner in Xi'an, Shannxi Province. The Eagle, Wild Goose, Confucius, and Mao-Tze-Tung At Xi'an Yanshen, corporate culture is defined at 4 levels: The Dum Birds Fly First - KFC Got 5 Years Lead In China The C.P. China's Consumer Market: explained. Just finished the book, Chocolate Fortunes: The Battle for the Hearts, Minds, and Wallets of China’s Consumers, by Lawrence L. Allen. It’s a very good book.

The book is about the competition between Hershey’s, Mars, Ferraro Rocher, Nestle and Cadbury for the Chinese consumer. But it is really more about what it takes to succeed in the consumer products business in China. For anyone thinking of going into consumer products or food or retail in China (and who out there is willing to ignore 1.3 billion customers?) Based on my firm’s experience in handling the legal aspects for all sorts of businesses going into China, I see the legal side of China consumer products/retail as relatively straightforward. This is not generally the case on the consumer products and retail side. What are you seeing out there? UPDATE: Just saw Experience Not Logic’s excellent post-review on this book, “Everything You Wanted to Know About the Chocolate Business in China.” Nicely Made In China. Chinese manufacturing: Poorly made. Chocolate Fortunes: The Battle for the Hearts, Minds, and Wallets of China's Consumers (9780814414323): Lawrence L. Allen.

Marketing in China: Adaptation vs. Standardization. Details Published: June 15, 2012 Chasing China's Shoppers (Wall Street Journal) By now, most leading companies realize they can no longer ignore the Chinese market. While it is currently a significant market in terms of the number of customers, its potential to grow in terms of purchasing volume is even more significant as the income of Chinese consumers continues to rise. However, a large number of U.S. and European companies have experienced difficulty tapping into this market. One of the biggest reasons foreign companies have been slow to gain traction in China is that many entered the market using the same marketing techniques they use in their home markets. In this story, we see the adaptation approach seems to be the key in China, particular for the retail marketer. The story also points out other marketers that did not do well when they entered into China.

The potential buying power of China's middle class is vast. Image by Ray_from_LA. How Best Buy Tackled China's Middle Class Through Trial and Error; Jiangsu Five Star. Business Bookshelf: Understanding Chinese consumers. "What makes Chinese people tick? " What a great opening sentence for a book. Because what makes Chinese people tick is also what makes Chinese people buy. And these days, virtually everyone involved in selling anything, anywhere, wants to know how to sell it to the Chinese.

The line comes from "What Chinese Want: Culture, Communism and China'sModern Consumer," a new book published by Palgrave Macmillan and written by Tom Doctoroff, chief executive of advertising agency JWT in Shanghai and the doyen of foreign marketers in China. But the theme — understandingChina'stransformation and how it affects those who want to make money from it — is so popular that two other books published this spring also take a crack at it. One of them, published by Wiley, is "The End of Cheap China: Economic and Cultural Trends That Will Disrupt the World" by Shaun Rein, founder of one of the mainland's leading market research groups.

No one should plan on landing in Shanghai without all three. Tom Doctoroff: Doing Business in China: How to Win. The Chinese consumer is becoming modern and international, but not Western. In my book, What Chinese Want, I outline a few "golden rules" successful businessmen must adopt in order to penetrate China, the world's most dynamic market. This interview was originally posted in the China Observer, a great blog on Chinese business and marketing. What are the main differences between your recently released book, What Chinese Want and your earlier work Billions: Selling to the New Chinese Consumer?

My first book, was more of a "how to" guide on marketing in China. Sequentially, I addressed several consumer segments -- the middle class, the mass market, men, women and youth -- and analyzed their buying instincts based on insights particularly to those segments. I think What Chinese Want is a broader book, perhaps a more ambitious one. Billions was generally well received but some felt I presented Chinese consumers as too traditional rather than constantly evolving. The best campaign?