Voxns Network Solution
At its core, VOX is driven by a diverse team of consultants, entrepreneurs and technologists. With six fundamental technology practices (Consulting, Contact Center, Collaboration, Network, Security, Managed Services) and a prescriptive process methodology, we seek to empower our clients, partners and employees to create something better.
Omnichannel Paradigm For Contact Center. Untitled — 6 Tips to Advance Cloud Security. Cloud Migration Strategy - The Comprehensive Guide & Plan. 5 Reasons Why We Endorse Work from Home for Call Center Workforce - Blogger's Lifestyle ! Travel, Food, Nature, Adventure, Technologies, Health, Lifestyle. The coronavirus Pandemic has affected every business of all sizes.
And the workforce has been shut down all over the world for a brief period of time. At the time of the lockdown, where people were stacking up groceries and necessities, the leaders of the contact center were scrambling their workforce optimization agents to transition. These were the unprecedented times nobody has ever expected, and call centers were no exception. The rise of a new era! Call center agents have shifted to work from home zones and the call centers adapted to their existing routines to the ‘new normal’ scenario very quickly!
As of today, as many as 80% of the call center employees are working from home. Let us see the reasons why work from home works better for call centers – Cost-Efficient Employing work from home workforce will dramatically reduce the costs as the organizations do not bear the prices of maintaining on-premise office area and hardware, operational costs etc. Unified Communications as a Service Provider (UCAAS) - VOX Network Solutions. Contact Center Solutions And Services. 5 Secrets of Call Center Transformation During COVID-19 Crisis - Run3Spaces. The unprecedented coronavirus pandemic has pushed all the IT leaders to adapt to the new normal – when Call Centers’ agents were highly in demand.
Many call centers including the ones that carefully crafted their disaster recovery plans were not prepared for something like the coronavirus tide. Call center operations after transformation have gone increasingly remote but this pandemic has transformed and accelerated the work from home CX support trend. According to Gartner, 35% of the customer experience employees will work from home by 2023, up from 5% in 2017. But right after the pandemic hit the world, most of the CX organizations failed to have plans for enabling the staff to work from home. Most organizations had to have CX professionals fielding customer calls remotely. After a lot of re-evaluations, is the rise of transformed call center – Work From Home Call Center Solution.
There was a quick transition where agents had to adapt to the work-from-home environment in no time. WFO Solutions (Workforce Optimization Software) - The Definitive Guide. UCaaS (Unified Communications as a Service) – The Definitive Guide. UCaaS takes the legacy model of Unified Communications and modernizes it.
An organization moves away from their old, on-premise UC solution, which is a capital expense (CapEx), and implements a cloud-based UC solution, which is classified as an operating expense (OpEx). This cloud-based solution, which is an “as-a-service” model, is called UCaaS. UCaaS has many benefits over on-premise UC solutions. In addition to the move to OpEx, UCaaS requires far less support from your internal IT team. Features can be added and subtracted with a few clicks, and the software upgrades itself seamlessly. Cloud services are an all-important part of the UCaaS model. With UCaaS systems, cloud backup happens automatically, so you’re protected in case of damage to your property or equipment, outside hackers, or other revenue-interrupting catastrophes. Managed Services Provider. Cyber Security Solutions And Services. Enterprise Networking Solutions And Services. UCaaS (Unified Communications as a Service) – The Definitive Guide. SDx (Software Defined Everything) – The Definitive Guide.
(Software Defined Data Center) Data Centers for enterprise-scale businesses require a lot of space.
In addition to all of the racks of physical hard drives, Data Centers need specialized HVAC (which drive up the cost of your utilities) and automated redundancies. Because of the complexity of managing a data center, many enterprise-scale businesses are moving some of their operations to the cloud, diversifying by working within Software Defined Data Centers (SDDC). Moving to SDDC means you can receive all of the elements of a data center infrastructure as a service. SDx (Software Defined Everything) – The Definitive Guide. SD WAN (Software Defined Wide Area Network) - The Ultimate Guide. SD WAN is built on the architecture of SDN, or Software Defined Networking.
SDN separates the data units it transports (also known as “network packets”) from the delivery system (circuits and wires). This technology creates a dynamic and more easily programmable network, allowing corporations a higher level of control and scalability. SDN and SD WAN systems are managed via a full-bodied but simple control application. Customer Experience (CX) - The Definitive Guide.
VOX is a proud Diamond Level Partner, Avaya’s highest and most prestigious partnership.
Together, we provide global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center, customer experience management, and networking. Avaya IX Contact Center The Avaya IX Contact Center allows users to monitor the Omnichannel through a single workspace. Managed Services Provider. Cyber Security Solutions And Services. Enterprise Networking Solutions And Services. Collaboration Solutions And Services. Contact Center Solutions And Services. VOX Network Solutions - Security, Networking, Managed Services, Consulting, and Collaboration Services. IT Consulting Solutions And Services.
THE IMPORTANCE OF CONTACT SUPPORT CONSULTING SERVICE - Sharetok. Contact center consulting refers to the assortment of assessment, planning, and implementation services to optimize your call center, contact center, and/or customer experience resources – people, progression, expertise, and approach.
VOX is one of the most prominent cloud customer interaction platforms – entirely concentrated on assisting contact centers to realize their customer experience objectives. At VOX, our proficient specialists’ aid and assist Call and Contact Center consulting and Customer Experience Managers advance their tasks. Through practical explanations led by a band of skilled consultants, we help assist our clients to advance their results and convey value to their dealings. SDx (Software Defined Everything) – The Definitive Guide. Cyber Security Awareness and the Human Factor - VOX Network Solutions. As connected tech becomes increasingly ubiquitous, most of us tend to grow lax with security — especially if we haven’t experienced an attack.
It’s tempting to believe lies like, “No one falls for that stuff anymore.” Or, when our freedom seems threatened, to say, “There’s no reason to get extreme about security protocol.” But the data tells a different story. In 2018, hackers stole $500 million in personal records — 126% more than they did in 2017. One source estimates 44 records are stolen through cyber security breaches every second! The stats about who’s to blame are confusing, but they all point in the same direction. 71% of breaches come from careless mistakes made by employees68% are the result of employee negligence61% come from someone acting with malicious intent Another study tells a more disconcerting story: human error is the cause of 90% of data breaches. SD WAN (Software Defined Wide Area Network) - The Ultimate Guide. Customer Experience (CX) - The Definitive Guide. THE OMNICHANNEL PARADIGM FOR CONTACT CENTER - VOX Network Solutions.
NEXTGEN MANAGED SERVICES - VOX Network Solutions. Understanding Managed IT Services (The Definitive Guide) What are Managed Services?
Managed IT Services are the practice of augmenting or replacing management of business functions by a third-party contractor. In the last 10+ years, managed services have grown exponentially, particularly within the IT industry. VOX Network Solutions - Security, Networking, Managed Services, Consulting, and Collaboration Services. Managed Services Provider. Cyber Security Solutions And Services. Enterprise Networking Solutions And Services. Collaboration Solutions And Services. Contact Center Solutions And Services. IT Consulting Solutions And Services. VOX Partner Avaya Announces Strategic Partnership with RingCentral to Accelerate Transformation to the Cloud - VOX Network Solutions. VOX Network Solutions Partner Avaya has announced an exclusive strategic partnership with leading UCaaS provider RingCentral.
This game-changing partnership between two industry leaders will deliver a world-class Avaya UCaaS solution for customers seeking to move to cloud. Introducing Avaya Cloud Office Avaya Cloud Office brings together Avaya’s technical expertise, scale, sales and partner network with the strength of RingCentral’s cloud platform. It’s all in response to what you have said you need: a robust and flexible UCaaS solution with an attractive TCO (total cost of ownership) that allows you to leverage the features and devices you already have and love. What does this mean for Avaya Customers? AVAYA NEWS: Avaya Reinvests in Avaya - VOX Network Solutions. It’s hard to underestimate Avaya’s in the Contact Center with well over 120,000 customers in over 180 countries.
This large base allows allows Avaya to have laser focus on transitioning these customer to a Next-Gen platform.ust a few days after announcing its partnership with RingCentral, Avaya announced its new Cloud-based Contact Center offering: IX-CC (Intelligent Xperiences Contact Center). Set to release in the first half of 2020, IX-CC will operate through ACO as a service (CCaaS). The solution will be instantly scalable and usable from anywhere in the world without the need for large-scale hardware installation.
According to Gartner, by 2023, customers will prefer voice over text for self-service interactions 70% of the time. In developing the new IX-CC platform, they’ve anticipated the next shift in CX functionality: an increased desire for voice-initiated self-service. WFO (Workforce Optimization) - The Definitive Guide. Cyber Security Awareness and the Human Factor - VOX Network Solutions. VOX Network Solutions Awarded Avaya 2019 Overall U.S. Partner of the Year - VOX Network Solutions. Brisbane, CA – February 10, 2020 – VOX Network Solutions (VOX) announced today that it has been named Avaya’s 2019 Overall U.S.
Partner of the Year for outstanding collaboration, contribution, and commitment to innovation. Avaya unveiled the 2019 award winners at its annual ENGAGE user conference in Phoenix, Arizona, last week. The Avaya 2019 Overall U.S. Partner of the Year award recognizes VOX as a successful Diamond Partner that continues to exceed expectations with achievements in both the Enterprise and Mid-Market spaces. Additionally, VOX was heralded for its consultative, business focused engagement methodology in conjunction with VOX Enterprise Lifecycle, which provides a modern framework for business transformation. VOX is an Avaya Channel Partner who has consistently earned the preeminent customer satisfaction ratings and has demonstrated an unparalleled commitment to Avaya Partnership through the achievement of significant advanced certifications.
About Contact. Customer Experience (CX) - The Definitive Guide. Managed Services Provider. Cyber Security Solutions And Services. Enterprise Networking Solutions And Services. Collaboration Solutions And Services. Contact Center Solutions And Services. IT Consulting Solutions And Services. VOX Network Solutions - Security, Networking, Managed Services, Consulting, and Collaboration Services.