iTunes: Missing folder or incorrect permissions may prevent authorization. Languages Symptoms With Mac OS X, the Shared folder is required to authorize your iTunes Store purchases.
With Windows the iTunes folder is also required. If either of these folders are missing or have incorrect folder permissions, you may notice one of the following symptoms: You are unable to complete a purchase from the iTunes Store. Resolution Log in to your computer using an administrator account. Open Terminal (found in /Applications/Utilities). The following steps will recreate the Shared folder if it is missing and ensure that it has been assigned using the correct permissions. Open Terminal (found in /Applications/Utilities).
The following steps will recreate the SC Info folder if it is unusable. Open My Computer from the Desktop or Start menu. Open Computer from the Start menu. Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Last Modified: Nov 14, 2012 One Moment Please. iTunes repeatedly prompts to authorize computer to play iTunes Store purchases. Languages Symptoms If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
Resolution To authorize your purchases from an administrator account, follow these steps: Log in to the administrator account. After you have authorized your computer on your administrator account, you will need to log out and log back in to the user account you would like to play your purchases from. iTunes Store: Changing Account Information. Languages You can change your payment information from the Account Information page on your iPhone, iPad, or iPod touch or Mac or PC.
When you change your credit card number or billing address through the iTunes Store, you also update that information in iCloud, the Apple Online Store, iPhoto, and Aperture. Change your payment information on an iPhone, iPad, or iPod touch Tap Settings on the Home screen. Support - Apple ID. Recovering a forgotten iTunes Store account name.
My Apple ID. iTunes Store: Retrieving and changing passwords (Apple ID) Can't connect to the iTunes Store. iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls. Languages Symptoms Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Store, or it can prevent access to the store entirely.
You can't access the iTunes Store, or certain parts of it are unavailable. This includes: Downloading content (music, videos, or games) iPod software updates Using the Gracenote Service (used when you choose Advanced > Get CD Track Names) Getting album artwork Activating an iPhone or iPod touch Resolution. iTunes for Windows: iTunes Store connection troubleshooting. Languages If you are able to access the web, but you are unable to access the iTunes Store, see the troubleshooting steps below.
Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue. In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. iTunes: About the "A secure network connection could not be established" alert. Languages Symptoms If you are unable to sign in or purchase content from the iTunes Store, you may see the following alert: "iTunes could not connect to the iTunes Store.
A secure network connection could not be established. Make sure SSL 3.0 or TLS 1.0 is enabled in the Internet Options control panel, then try again. " Resolution In an effort to protect your privacy, iTunes uses the Secure Sockets Layer (SSL) protocol when you sign in to the iTunes Store. Check your computer's date, time, and time zone. iTunes: Possible iTunes Store errors. How to determine if the iTunes Store is available in your country. Languages The iTunes Store is available in many countries.
You can determine if the iTunes Store is available in your country by following these steps. This article has been archived and is no longer updated by Apple. Contact iTunes Store Support. Troubleshooting Automatic Downloads for purchased Apps, Music, and Books. iTunes Store: Troubleshooting iTunes Match. Make sure you meet the iTunes Match minimum requirements iTunes 10.5.1 or later Mac OS X v10.6.8 or later for Mac Windows Vista or later for Windows iOS 5.0.1 or later for iOS devices Make sure you have an active Internet connection Be sure your computer or device has an active Internet connection by loading a webpage using Safari or another web browser.
On an iOS device with cellular support, if you are not on a Wi-Fi network, try enabling 3G cellular data1 for iTunes Match. For iOS 6, tap Settings > iTunes & App Stores > Use Cellular Data > On For iOS 5.1.1 or earlier, tap Settings > iTunes & App Store > Use Cellular Data > On 1Fees may be associated with downloading over cellular networks; contact your wireless carrier for details.