iTunes: Missing folder or incorrect permissions may prevent authorization. Languages Symptoms With Mac OS X, the Shared folder is required to authorize your iTunes Store purchases. With Windows the iTunes folder is also required. If either of these folders are missing or have incorrect folder permissions, you may notice one of the following symptoms: You are unable to complete a purchase from the iTunes Store. You are told that you do not have permission to modify your iTunes Media folder when downloading from the iTunes Store. You cannot play content you purchased from the iTunes Store. Resolution Log in to your computer using an administrator account. Open Terminal (found in /Applications/Utilities). The following steps will recreate the Shared folder if it is missing and ensure that it has been assigned using the correct permissions. Open Terminal (found in /Applications/Utilities).
The following steps will recreate the SC Info folder if it is unusable. Open My Computer from the Desktop or Start menu. Open Computer from the Start menu. One Moment Please. iTunes repeatedly prompts to authorize computer to play iTunes Store purchases. Languages Symptoms If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions. Resolution To authorize your purchases from an administrator account, follow these steps: Log in to the administrator account. After you have authorized your computer on your administrator account, you will need to log out and log back in to the user account you would like to play your purchases from. The items you are trying to play might have been purchased using a different iTunes Store account. Select a purchased song in your library and choose File > Get Info. Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. Choose Start > Control Panel. Restart the computer. iTunes Store: Changing Account Information. Languages You can change your payment information from the Account Information page on your iPhone, iPad, or iPod touch or Mac or PC. When you change your credit card number or billing address through the iTunes Store, you also update that information in iCloud, the Apple Online Store, iPhoto, and Aperture. Change your payment information on an iPhone, iPad, or iPod touch Tap Settings on the Home screen. Tap iTunes & App Store.
Tap your Apple ID. (You may need to sign in with your Apple ID.) Tap Payment Information. Change your payment information on a Mac or PC Click to open your account in iTunes (you may need to sign in with your Apple ID), or follow these steps: Open iTunes and click iTunes Store. You can see the payment methods that the iTunes Store accepts in the Payment Type section. Get help If you need help changing your payment information, contact iTunes Store support. Last Modified: Apr 2, 2014 One Moment Please Thanks for your feedback. Support - Apple ID. Recovering a forgotten iTunes Store account name. Languages You can easily recover your iTunes Store account name if you have forgotten it. If you have forgotten your iTunes Store account name, you can recover it if you have made iTunes Store purchases by following these instructions: Note: In most cases, your iTunes Store account name will be your email address.
You may want to try signing in using your email address as your iTunes Store account name. Open iTunes Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist). The Account Name area will list the account used to purchase the item. Last Modified: May 15, 2013 One Moment Please Thanks for your feedback. My Apple ID. iTunes Store: Retrieving and changing passwords (Apple ID) Can't connect to the iTunes Store. Languages Symptoms You may be completely unable to access the iTunes Store on your computer or iOS device, or one of the following alerts may appear: "Cannot connect to the iTunes Store. An unknown error has occurred. " "We could not complete your iTunes Store request. This article will guide you through basic troubleshooting for the iTunes Store. Resolution Note: If you're experiencing another issue, such as getting a different alert or making a purchase on the iTunes Store, follow these steps.
Make sure your computer is up-to-date and meets the following requirements Make sure that you can access the Internet on your computer or device. Troubleshoot issues on an iPhone, iPad, or iPod touch If you haven't been able to connect to the iTunes Store: Make sure your date, time, and time zone are correct in Settings > General > Date & Time. Troubleshoot issues on a Mac Update iTunes and Safari to the latest version. Troubleshoot issues in Windows Update iTunes to the latest version. One Moment Please. iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls. Languages Symptoms Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Store, or it can prevent access to the store entirely. You can't access the iTunes Store, or certain parts of it are unavailable.
This includes: Downloading content (music, videos, or games) iPod software updates Using the Gracenote Service (used when you choose Advanced > Get CD Track Names) Getting album artwork Activating an iPhone or iPod touch Resolution Many connection issues can be resolved by configuring Internet-filtering software to recognize the iTunes application and the iTunes Store addresses (listed below). You can configure your Internet software to allow iTunes to access the Internet.
For information on configuring Norton Software, please visit Symantec's website. The following iTunes Store Internet addresses should be added as trusted domains to any filtering software that may be running: One Moment Please. iTunes for Windows: iTunes Store connection troubleshooting. Languages If you are able to access the web, but you are unable to access the iTunes Store, see the troubleshooting steps below.
Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue. In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Windows XP On the Start menu, click Run. Windows Vista and Windows 7 On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.
Last Modified: Sep 9, 2010 One Moment Please Thanks for your feedback. iTunes: About the "A secure network connection could not be established" alert. Languages Symptoms If you are unable to sign in or purchase content from the iTunes Store, you may see the following alert: "iTunes could not connect to the iTunes Store. A secure network connection could not be established. Make sure SSL 3.0 or TLS 1.0 is enabled in the Internet Options control panel, then try again. " Resolution In an effort to protect your privacy, iTunes uses the Secure Sockets Layer (SSL) protocol when you sign in to the iTunes Store. Check your computer's date, time, and time zone. Click Start and then click Control Panel. Make sure that the date and time settings are configured to use the current date and time and then click OK. From the Apple () menu, choose System Preferences.
Click the Time Zone tab and adjust the time zone to match your current location. Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Last Modified: May 20, 2013 One Moment Please. iTunes: Possible iTunes Store errors. How to determine if the iTunes Store is available in your country. Languages The iTunes Store is available in many countries. You can determine if the iTunes Store is available in your country by following these steps. This article has been archived and is no longer updated by Apple. To see the countries in which the iTunes Store is available, follow the instructions below: Download and install the latest version of iTunes. You can download it, free of charge, by clicking here. Open iTunes. The menu will show all of the countries that currently have an iTunes Store.
Last Modified: Oct 17, 2013 One Moment Please Thanks for your feedback. Contact iTunes Store Support. Troubleshooting Automatic Downloads for purchased Apps, Music, and Books. iTunes Store: Troubleshooting iTunes Match. Make sure you meet the iTunes Match minimum requirements iTunes 10.5.1 or later Mac OS X v10.6.8 or later for Mac Windows Vista or later for Windows iOS 5.0.1 or later for iOS devices Make sure you have an active Internet connection Be sure your computer or device has an active Internet connection by loading a webpage using Safari or another web browser.
On an iOS device with cellular support, if you are not on a Wi-Fi network, try enabling 3G cellular data1 for iTunes Match. For iOS 6, tap Settings > iTunes & App Stores > Use Cellular Data > On For iOS 5.1.1 or earlier, tap Settings > iTunes & App Store > Use Cellular Data > On 1Fees may be associated with downloading over cellular networks; contact your wireless carrier for details. Check iTunes viewing options Make sure that your iTunes viewing options are properly set. Make sure iTunes Match is turned on. See this article for information about turning on or adding a computer or device to iTunes Match. Songs purchased from multiple Apple IDs.