Online Identity Evolutions. One of the most inspiring things about the digital landscape is the access and sharing of information. I had a chance to read some of Chris Messina's thoughts on the new Mozilla Online Identity concept. I've been interested in what Chris has been working on since my very own “portable profiles” idea back in 2006, which I pitched to a new startup client at the time. It was too much of a long term strategy they thought, so I went ahead and did my own due diligence with a patent search. What I discovered was that, yes it was too early, but there were many people in a small community trying to solve the problem of 50 usernames and passwords alongside masses of personal assets strewn across the web like breadcrumbs reminding you where you had once been.
One of the things Chris said that caught my attention was: “In practice, much of what I've described is already possible using recent protocols and formats. Have anything I might have missed or just interested in the Digital You? Photo Download: Social Media: Changing Business. Social Media Today | Online Identity Evolutions. Social CRM: Do Your Homework. Dave Evans | March 10, 2010 | 4 Comments inShare0 What does "social CRM" really mean and what can it offer you? Here are some ways to use it to your advantage. In the past six months, there has been an absolute explosion in the use of the term "Social CRM.
" That makes right now a good time to take a look at how this term is used, and who means what by it. The difference between various offerings is huge, so it's well worth your time. First, understand what is meant by "social" in the context of CRM (define). What really makes "social + CRM" work? Active Listening The processes that underlie social CRM and its application to business start with active listening, a term coined by Rohit Bhargava. Social Applications and Collaboration In another column, I discussed the engagement process and the role that social applications play in driving collaboration. Social CRM: Do Your Homework - ClickZ.