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7 mots les plus importants dans l'expérience client A great customer experience happens where great service takes place. For us to be able to deliver exceptional customer experiences, it’s essential that we correctly understand the nature of customer experience, customer service, and customers themselves. Michal Falcon who blogs about customer experience growing profits and people, recently outlined the 7 most important words or terms you must understand to deliver an exceptional customer experience. SocialBro Adds A Free Plan For Twitter Analytics & Management Twitter management platform SocialBro is now free — if you have fewer than 5,000 Twitter contacts. The London-based startup, fresh off its newly minted status as a Twitter Certified Partner, is offering the “Free Cloud” plan to introduce startups and small businesses to its dashboard. The plan is available to users with a Twitter community of 5,000 or below. The SocialBro platform works alongside Twitter publishing clients and offers HootSuite integration. Here’s a look at a sample dashboard: Among the features offered in the free plan:
Craig Research Labs Click to Cure Cancer Click on the "I Fight Cancer" button below to make a donation to fund cancer research. You may click once per day only. (Click Here) This click is free for you -- the donated funds are generated by the banner ads you will view on the following page. You must take the time to allow the page which displays the ads to load completely or your click will not be counted, and please have the courtesy to actually look at the ads and if you like what you see please click through and shop with the advertisers.
Infographic Pics - Infographics blog covering infographics, and visually stimulating information Investments in US real estatehave their own specificity, which makes such investments particularly attractive. First of all, it is cheap lending, which makes housing affordable for every employed resident of the United States. To buy a home loan is usually enough 20% down payment and annual income allows you to pay the debt with interest.
« Parler moins de digital et plus de marketing » - Marque - Communication Marketing Magazine. Vous commencez souvent vos cours à Sciences Politiques par la formule «Digital is dead». Que voulez-vous dire exactement? Nicolas Gondeau: Le digital est une notion qui s'applique à définir la nature des supports que la marque utilise dans le cadre de sa stratégie de communication. Ce terme n'est pas légitime quand il s'agit de parler de stratégie. La «stratégie digitale» n'a aucun sens.
Qui sont les leaders britanniques de 2012 et de l'expérience client Que pouvons-nous apprendre d'eux? «LE BLOG DU CLIENT Why have I been making such a big fuss of leadership, management and employee engagement? Some of you – especially those of you that focus on strategy, process or technology – might have noticed that I have increasingly made a big thing of leadership, management, employee engagement and organisational effectiveness. Why? This is the third year of the Nunwood Customer Experience Excellence Index in the UK and here is what the 2012 report says:
Diseño de Experiencia de Usuario: etapas, actividades, técnicas y herramientas Ronda León, Rodrigo Resumen: Se presenta una metodología para afrontar el diseño de experiencia de usuario, integrando conceptos y enfoques de la arquitectura de información y el diseño de interacción. Introducción A lo largo del tiempo el diseño de software ha contado con diferentes enfoques que han evolucionado y se han enriquecido tanto en sus tareas como en la variedad de las posibles técnicas a aplicar. La arquitectura de información (AI) y el diseño de interacción (IxD) se dan la mano durante las etapas de requerimientos y diseño, formando parte de un enfoque llamado Diseño de Experiencia de Usuario (UXD).
The 101 Most Useful Websites on the Internet Here are the most useful websites on the Internet that will make you smarter, increase productivity and help you learn new skills. These incredibly useful websites solve at least one problem really well. And they all have cool URLs that are easy to memorize thus saving you a trip to Google. Also see: The Best Android Apps Also see: The Best Mac Apps and Utilities seatguru.com – consult this site before choosing a seat for your next flight.webmakerapp.com — an offline playground for building web projects in HTML, CSS and JavaScript.
The Noun Project, iconos para cualquier palabra del diccionario Si os habéis cansado del disquette como símbolo de “guardar” o buscáis otra forma de representar “hombre” o “mujer” en forma de icono, thenounproject.com os puede dar nuevas ideas. Se trata de un proyecto en el que cualquier persona puede contribuir con su icono, representando cualquier concepto que desee y dejándolo disponible para que otras personas puedan usarlo respetado la licencia que especifiquemos en nuestro trabajo. Como podéis ver en la imagen inferior, hay mucho contenido de dominio público, todo él clasificado y destacado según popularidad, permitiendo encontrar símbolos relacionados a cada uno de los que visitamos. Disponible en varios idiomas, cuenta con iconos de prestigiosos diseñadores de todo el mundo, todos ellos gratuitos, abriendo las puertas siempre a los que quieran colaborar con esta enorme colección. Link: thenounproject.com | Vía TC
5 Fascinating Font Infographics Typefaces are one of the most important, yet underappreciated, elements when it comes to creating incredible web and graphic designs. While most people think about the aesthetic of their design, color choices, and functionality, few people think about the ability of typeface – on its own – to convey a message. Fonts make up words but they are communicators themselves, and the font choice you make can either make or break your website/digital communication. Ne confondez pas avec l'engagement de l'expérience utilisateur - Michael Schrage by Michael Schrage | 10:00 AM December 5, 2012 Mobile designer Luke Wroblewski captures the conundrum perfectly: What explains the great “Android Engagement Mystery“? The numbers don’t lie. The Android operating system has been outselling Apple’s iOS by nearly a 5:1 ratio. Android dominates “device share.”
Informe APEI sobre Usabilidad Titulo: Informe APEI sobre usabilidad Autores: Yusef Hassan Montero y Sergio Ortega Santamaría Gijón: Asociación Profesional de Especialistas en Información, 2009 Dirección editorial: Raquel Lavandera Fernández Editado por: Ha contado con el patrocinio de: 100 Useful Tips and Tools to Research the Deep Web By Alisa Miller Experts say that typical search engines like Yahoo! and Google only pick up about 1% of the information available on the Internet. The rest of that information is considered to be hidden in the deep web, also referred to as the invisible web. So how can you find all the rest of this information?