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Service Design Amsterdam Customer Journey Lab Design Thinking

Service Design Amsterdam Customer Journey Lab Design Thinking
Sign up for the Design Thinkers Bootcamp Week: 'LEARNING BY DOING' Amsterdam 12/05 - 16/05 (in English) 'LEARNING BY DOING' The DesignThinkers Bootcamp offers a unique team of internationally recognized and highly experienced Design Thinking practitioners from the business, design and academic world. A combination of Personal Coaching, Master Classes and in-depth knowledge of Service Design Thinking Tools and Methodology. ‘Learning by Doing’ at the DesignThinkers Bootcamp May 12th – 16th 2014 in Amsterdam with as main objective: Guiding participants how to apply Design Thinking to Business. read more We believe in the importance of Creative Thinking and Learning by Doing DesignThinkers is one of the leading 'design driven' Innovation Agencies helping organizations around the world making the transition from being strictly product orientated and sales driven, towards being service orientated and human centered.

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businessinsider You can't always wait for inspiration. Sometimes you have to hunt it down. Consider this list of tricks and strategies your roadmap, all planned out with the benefit of the latest research and expert advice. You might even bookmark this page -- chances are you'll need a creative boost before you know it. For the latest inspiration shortcuts, check out this exclusive Entrepreneur.com infographic. Click to Enlarge Coaching Tools 101 - 12 Awesome New Ways To Use The Wheel of Life in Your Coaching Practice - The Launchpad - The Coaching Tools Company Blog Traditional "Wheel of Life" Coaching Tool The "Wheel of Life" is a powerful coaching tool - and can be used in many different ways! In fact it may just be the best and most flexible coaching tool in our coaching toolbox - and that's why I wrote this longer than usual article chock-full of new ideas of how you can use "The Wheel of Life" in your coaching practices! As coaches, I think we get so used to seeing "The Wheel of Life" that we switch off. Oh - that old thing - AGAIN!

The Experience Cycle Written for Interactions magazine by Hugh Dubberly and Shelley Evenson. In this article, we contrast the “sales cycle” and related models with the “experience cycle” model. The sales cycle model is a traditional tool in business. The sales cycle frames the producer-customer relationship from the producer’s point of view and aims to funnel potential customers to a transaction. The experience cycle is a new tool, synthesizing and giving form to a broader, more holistic approach being taken by growing numbers of designers, brand experts, and marketers. The experience cycle frames the producer-customer relationship from the customer’s point of view and aims to move well beyond a single transaction to establish a relationship between producer and customer and foster an on-going conversation.

7 Interview Questions To Help You Hire Superstars Whether you’re a two person startup still operating in your garage or a 500-person corporation, one thing should remain consistent: your focus on hiring superstars. When my co-founder Eddie Machaalani and I started our commerce platform company, we made a pact to personally interview the first 100 people we hired. It was hard, but we stuck to it and spoke to every person who joined our team during that two-year period. Through that process, we created a foundation of amazing talent and set the bar high for new employees and hiring managers who still adhere to our most important rule about recruitment: never hire someone who is “good enough;” always wait for the best. Waiting to hire the right person for a role is painful, but will save you time, money and your sanity in the long run. They are out there and you will find them.

Visualizing the customer experience using customer experience journey maps Too often when we think of a customer, our view is filtered through the lens of our job, profession, department, or specialty. Think of how patients are treated in most hospitals. They are viewed as a disease, an illness, a collection of parts – each with its own specialist. The hospital system is designed for the convenience of the specialists, not for the needs of the patient. Specialists in a hospital are much like the silos in an organization, each viewing a customer from their own departmental lens. Bringing the outside in using customer experience journey maps

Buddha CEO: Five Mantras for Your Workday  The Buddha knew a thing or two about leadership, teamwork, communication, change, conflict, and the stresses and strains that are part and parcel of organizational life. After all, the Buddha was founder, CEO, and CSO (Chief Spiritual Officer) of a large, successful organization that was built to last. His was not a for-profit organization in the sense of making money -- but it was/is all about profiting in the spiritual/psychological/emotional sense -- which can in turn lead to increased financial profits. Happy workers are productive workers - productive workers make for profitable organizations. The Buddha devoted his life to showing people the path to freedom from suffering -- including suffering at work.

Planning and Running a Workshop - Communications Skills Training from MindTools.com Organizing and Running a Successful Event Running a great workshop that everyone will remember. © iStockphoto It Really Pays to Have a Rich Company Culture [Infographic] "Culture" has been a buzzword in the corporate world for several years, but what does it mean and why is it important? Entrepreneur.com defines company culture as “a blend of the values, beliefs, taboos, symbols, rituals and myths all companies develop over time.” In other words, company culture is the personality of an organization from the employee perspective, and includes the company’s mission, expectations and work atmosphere. Whether it’s written down, symbolized in the business logo, or simply an unspoken but understood definition, culture determines a company’s environment. An often-cited example of good company culture is Google. With an employee count of 47,756, it hardly qualifies as a mom-and-pop shop, and yet people who work there describe it as having a small-company feel where no one hesitates to “spike a volleyball across the net at a corporate officer.”

Negotiating Compensation for a Job at a Startup Startup jobs -- where you’re given stock in a new company in exchange for working for a low or even no salary -- are like a gambling trip to Las Vegas. Most people won’t come out ahead, but those who know how to play the game can sometimes win big. The company’s business plan, a competent leadership team and the right compensation package can each reduce the risk of working for a startup. There’s no shortage of startups to work for, but most are going to fail, says Greg Carney, who, after working for a series of startups, is now director of consulting for Miami engineering firm Carney-Neuhaus. “My guess would be one in 20 really hits it substantially and one in five continues at all,” he says.

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