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Delivering Bad News - Communication Skills Training From MindTools.com

Delivering Bad News - Communication Skills Training From MindTools.com
Communicating Well Under Pressure Deliver bad news with honesty and empathy. © iStockphoto/Yuri_Arcurs Jack's boss has just told him that, due to budget cuts, several people in his team will have to go. Jack manages a happy, successful, team, and he has no idea how to deliver this bad news. It's possible that you've experienced a similar situation, or will have to face one like it in the future. By learning how to deliver bad news honestly, openly, and empathetically, you can help to preserve your working relationships, rather than damage them. In this article, we'll look at the best approaches to use when delivering a difficult message. The Art of Delivery Delivering bad news is something that we all have to do at some point. There are many reasons why you might need to deliver bad news, which is why it's important to know how to deliver it honestly, empathetically, and gracefully. Lessons From the Medical Field Much of the research on delivering bad news comes from medicine. 1. 2. 3. 4. 5. Related:  Understanding Human BehaviorRelationship Managementdocrobert

How to Change Other People By Leo Babauta If only we could get others to be more considerate, less annoying, more diligent, see our point of view … How often have you wanted to change other people so they’d be better? Better spouses, kids, roommates, coworkers, employees? How often has that worked? People don’t want to be changed. What we can change, instead: Our responses to their actions. If we focus on these four things, instead of trying to change people, we will be much happier. 5 Toughest Personalities at Work and How to Manage Them Running a business would be easy if only you didn't have to manage people. The bigger your company grows, the smaller the likelihood that everyone in it will be easy to supervise. As the boss you always (or almost always) have the option to terminate anyone who is truly a drag on your company. When faced with a problem personality, most of us do one of two things: We either confront the person head-on, leading to escalating hostility, or else avoid dealing with him or her and leave the problem to worsen. There's a better way, according to Judith Orloff, M.D., assistant clinical professor of psychiatry at UCLA, and author of "The Ecstasy of Surrender." "Let go of reactivity," Orloff advises. Here's a look at five of the most challenging personalities Orloff has encountered, and how to manage them effectively: 1. Narcissists have an inflated sense of their own importance and crave constant attention and praise, Orloff explains. What's a good role for a narcissist? 2. 3. 4. 5.

Mind42 - Mind Mapping Online - Free, Fast & Simple Haters and Critics: How to Deal with People Judging You and Your Work It doesn’t matter how you choose to live your life — whether you build a business or work a corporate job; have children or choose not to have children; travel the world or live in the same town all of your life; go to the gym 5 times a week or sit on the couch every night — whatever you do, someone will judge you for it. For one reason or another, someone will find a reason to project their insecurities, their negativity, and their fears onto you and your life, and you’ll have to deal with it. With that in mind, let’s talk about being judged and criticized. And just for fun, I’ll share some of the most hateful comments I’ve received on my articles. And more importantly, the strategies I use to deal with them. Here’s what I’ve learned about dealing with the people who judge you, your work, and your goals. The Biggest Critic in Your Life It’s easier to complain about the outside critics, but the biggest critic in your life usually lives between your own two ears. The Truth About Criticism

The One Word that Can Kill a Friendship There’s this word you use all the time. It’s a seemingly harmless word — it’s close to meaningless, really — but it’s slowly, subversively tainting your relationships. Look back over any recent texts and emails you’ve sent to friends. If they look something like this, you’re caught on this word’s lure. “I’d love to hang out! “Sorry I didn’t get back to you earlier! “What’s going on with me? You guessed it. To be clear, there’s nothing wrong with actually being busy — people can certainly have many obligations and still maintain great relationships. Let’s discuss the top three reasons it’s time to be done with “busy,” and three ways to replace it with something better. Everyone is busy. That being said, just because “busy” is not a word that generates closeness, that doesn’t mean you can’t communicate the same thing in a way that does generate closeness. Be specific. Try saying goodbye to “busy” and see what happens! © Kira Asatryan. Guy with two phones photo available from Shutterstock

How to discover your life purpose in about 20 minutes How do you discover your real purpose in life? I’m not talking about your job, your daily responsibilities, or even your long-term goals. I mean the real reason why you’re here at all — the very reason you exist. Perhaps you’re a rather nihilistic person who doesn’t believe you have a purpose and that life has no meaning. Here’s a story about Bruce Lee which sets the stage for this little exercise. If you want to discover your true purpose in life, you must first empty your mind of all the false purposes you’ve been taught (including the idea that you may have no purpose at all). So how to discover your purpose in life? Here’s what to do: Take out a blank sheet of paper or open up a word processor where you can type (I prefer the latter because it’s faster).Write at the top, “What is my true purpose in life?” That’s it. For those who are very entrenched in low-awareness living, it will take a lot longer to get all the false answers out, possibly more than an hour. Give it a shot!

Why Haters Hate: Kierkegaard Explains the Psychology of Bullying and Online Trolling in 1847 Celebrated as the first true existentialist philosopher, Danish writer and thinker Søren Kierkegaard (May 5, 1813–November 11, 1855) may have only lived a short life, but it was a deep one and its impact radiated widely outward, far across the centuries and disciplines and schools of thought. He was also among the multitude of famous writers who benefited from keeping a diary and nowhere does his paradoxical blend of melancholy and idealism, of despair about the human condition and optimism about the purpose of life, shine more brilliantly than in The Diary of Søren Kierkegaard (public library) — a compendium of Kierkegaard’s frequently intense, always astoundingly thoughtful reflections on everything from happiness and melancholy to writing and literature to self-doubt and public opinion. Kierkegaard writes: There is a form of envy of which I frequently have seen examples, in which an individual tries to obtain something by bullying.

The Science Behind How Leaders Connect with Their Teams Research shows that in leaderless groups, leaders emerge by quickly synchronizing their brain waves with followers through high quality conversations. Simply put, synchrony is a neural process where the frequency and scale of brain waves of people become in sync. Verbal communication plays a large role in synchronization, especially between leaders and followers. On the surface, brain synchrony seems easy to understand. Motivation to synchronize matters (Presence): Communicators who synchronize easily are motivated to do so. Being “present” starts with consciously deciding to synchronize. Deep self-connection enhances synchrony (“Wholeness”): Warren Bennis wrote, “Becoming a leader is synonymous with becoming yourself. One way to increase interpersonal synchrony is through a technique called “reverie”. Leaders can also achieve this sense of “wholeness” in a subtly different state called mind wandering.

Mirror Neurons Mirror Neurons PBS air date: January 25, 2005 ROBERT KRULWICH: Hello again. Gaze into a mirror, and what do you see? Well, I see my face, of course. We humans are really good at reading faces and bodies. Ask yourself, "Why do people get so involved, so deeply, deeply involved, with such anguish, such pain, such nail biting tension over football?" COMMENTATOR: The Cleveland Browns are gambling on defense. ROBERT KRULWICH: Why are we such suckers for sports? Well, as it happens, scientists have an explanation for this strange ability to connect. DANIEL GLASER: It had never been found on a cellular level before. ROBERT KRULWICH: A set of brain cells, found on either side of the head, among all the billions of long branching cells in our brain, these so-called "mirror neurons," have surprising power. DANIEL GLASER: What we've found is the mechanism that underlies something which is absolutely fundamental to the way that we see other people in the world. (NEURON FIRING): Clack, clack, clack. V.S.

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