How to Take Criticism Well - WSJ
June 17, 2014 7:14 p.m. ET No one likes getting criticism. But it can be a chance to show off a rare skill: taking negative feedback well. It is a skill that requires practice, humility and a sizable dose of self-awareness. But the ability to learn from criticism fuels creativity at work, studies show, and helps the free flow of valuable communication. Tempering an emotional response can be hard, especially "if you're genuinely surprised and you're getting that flood of adrenaline and panic," says Douglas Stone, a lecturer at Harvard Law School and co-author of "Thanks for the Feedback." Gillian Florentine was stunned when a supervisor at a previous employer accused her of working "under the cover of darkness." "I was like, 'Are you kidding me?' Many employees don't get much practice fielding negative feedback, managers say. When people are criticized, the strong feelings that ensue can be tough to control. People react badly to feedback for one of three reasons, says Mr. Mr. But Ms. Mr.
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