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Online Marketing Guide - Dealing with Negative Feedback on Social MediaB2B Lead Generation, Appointment Setting, Telemarketing

Online Marketing Guide - Dealing with Negative Feedback on Social MediaB2B Lead Generation, Appointment Setting, Telemarketing
The old adage “You can’t please everyone” holds true even in the world of social media marketing and lead generation. Negative feedback is part of any online culture, and it’s something that’s almost inevitable, especially for a business. Social networking sites such as Facebook, Twitter and LinkedIn are pretty much an open channel for voicing out sentiments and grievances, and there’s practically no way to stop them. The only way to handle these criticisms is to deal with them fair and square, with a delicate balance of addressing your audience’s concerns while at the same time protecting of your business’s reputation. Consider these pointers on how to effectively counter negative feedback: Be nimble and quick. Inform, not lecture. But take control. Never antagonize. Act and follow-up.

http://www.callboxinc.com.au/online-marketing/online-marketing-guide-dealing-with-negative-feedback-on-social-media/

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Callbox Delivers Intelligent Solutions to Speed Up Market Access The Client The Client is a private company of internet marketers, web designers and developers, and web technology experts providing a wide range of internet solutions to various internet-based companies. Its online business solutions include web design and applications development, internet marketing, project consulting, e-commerce, and interactive development. The Challenge Over the years, the Client was performing well with its own sales team dialing for prospects and closing sales. Though their services were known to be superior in the industry, and repeat business was substantial, they found that they had to devote too much of their limited time to prospecting for leads.

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