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Service Design Toolkit – Downloads

Service Design Toolkit – Downloads

Repository Design activities Co-designing Envisioning Testing & Prototyping Implementing Representations Texts Graphs Narratives Games Models Stakeholders Professionals Service staff Users Context System Offering Interaction Actors map Affinity diagram Blueprint Character profile Cognitive walkthrough Constructive interaction Customer Journey Map Design games Evidencing Experience prototype Group sketching Heuristic evaluation Issue cards Lego serious play Mind map Mock up Moodboard Motivation matrix Offering map Personas Poster Role playing Role script Rough prototyping Service prototype Service specification Storyboard Storytelling System map Tomorrow headlines Usability testing Use cases Wizard of Oz info@servicedesigntools.org / message box for suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence / 2009

21 Card Decks for Creative Problem Solving, Effective Communication & Strategic Foresight What are some useful playdecks for sparking creativity and innovation? That was this week’s question that went out on twitter, and below are some of your responses. The number of decks out there is large, so I decided to curate this list based on whether there’s a full free version available online, or at the least a nice sample deck to get you started. So below are 21 tools, ranging from general design process principles to cards on game dynamics, facilitation methods, and long-range futures thinking. Under the descriptions, which are excerpted from the playdeck websites, are links to their free downloads. Thanks to all who helped compile this.. (in no particular order) Principles & Processes 1. “These cards evolved from our separate observations on the principles underlying what we were doing. (edition 4 list) .2. “It is a process and a set of tools, to help your organisation engage with your users through the online products you develop. (interactive deck) .3. (free download) 4. .5. .7.

img - service design the service Download Our Free Persona Template | Fake Crow Xtensio is a toolbox to help you organize your thoughts, make decisions and present ideas. Learn more about the Persona Creator and other free tools at www.xtensio.com One of the benefits of working with lots of different startups is that when we discover something that works really great with one project, we can repurpose it for others when it applies. Although every product is unique and requires its own custom approach, we try to define processes for common UX design steps whenever possible. Yeah, sure, there are a lot of examples out there of how to put together personas. You can use the template to generate personas for user experience design process, branding and marketing strategies. Get the link to download the file. To make it more shareable, we’ve cleaned it up a bit, added instructions, sample data, a wireframe, and a printable version that can be filled in by hand when you’re in a hurry. The file is organized into layer groups and is pretty simple for the most part. 1. 2. 3. 4.

A blueprint for ideation — Service design Use “Service Blueprints” as ideation tools Blueprint : deep vs global view The blueprint maps is basically the journey of a customer or user through a service. When you make a blueprint you are easily focusing on one particular touchpoint that makes all the difference for the service. Blueprint: not a mapping toolan ideation tool As we saw it in the last section having a global view when designing a blueprint helps find new insights or touchpoints failure. If you created a blueprint and you have a nice overview of what’s happening, you can explain how the service work it’s great, but did you find something new ? The point here is that when you start seeing methods not as an end but more as a process to gather new ideas your not just translating what you already know in an other form, but you are creating new knowledge.

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