DESCARGAS MANUALES SAP ABAP IV Keys to customer loyalty | Teradata Magazine Combined network and business data lets telcos optimize customer experience and improve retention. by Kristin Lewotsky, with contributions from Alan Martin Monique isn't having a good day. She's on a hectic business trip. Reception is even worse at her home office, especially with her new 3G handset. At the call center, Joe, the customer care representative, pulls up Monique's information on his screen. Monique now has two bad experience points of reference: the poor quality of her wireless service and the frustration of the call center not understanding her needs. Managing the experience Customer loss is the bane of the telecommunications industry. Savvy carriers find ways to apply business intelligence (BI) to help them succeed. For carriers, customer loyalty and retention often boil down to understanding the customer experience: Was it good or bad? For years, CEM has meant the retail experience, service touchpoints, even the bill. Specific analytics can bring big benefits. It's Joe.
TIBCO | Real-time, event-enabled infrastructure software for enterprises Enciclopedia jurídica Putting the Customer First | Teradata Magazine Frontier Communications directs workloads to reach out efficiently to subscribers. by Jackie Zack Frontier Communications Corporation's business objective is clear: Putting the customer first is the No. 1 value. What the company required was a system management capability. "We believe key differentiators for our company are customer service and service quality," says Scott DeLap, financial systems and reporting director. Once the data is collected, the Frontier marketing team builds daily campaigns targeted at specific subscribers to recommend appropriate products or special offers. Initially, real-time data collection proved a challenge. With the increase in workload complexity, Frontier, the second-largest rural local exchange company in the United States, needed to reallocate resources to ensure the data warehouse was running at peak performance and processing the workload efficiently. Jackie Zack is a freelance business, marketing and technology writer based in Brighton, Mich.
IBM i2 Analyst's Notebook Effektive Analyse von relevanten Informationen durch Datenanalyse und -visualisierung IBM i2 Analyst’s Notebook ist eine Umgebung für die visuelle Informationsanalyse, mit der Sie die Wertschöpfung aus den enormen Mengen von Informationen optimieren können, die von Behörden und Unternehmen gesammelt werden. Analysten können mit dieser Lösung schnell Daten aus unterschiedlichen Quellen zusammentragen, analysieren und visualisieren, während der Zeitaufwand für die Erkennung von Schlüsselinformationen in komplexen Daten sinkt. IBM i2 Analyst’s Notebook liefert zeitnahe, verlässliche Informationen, mit denen Sie kriminelle, terroristische und betrügerische Aktivitäten ermitteln, vorhersagen, verhindern und unterbinden können. i2 Analyst’s Notebook unterstützt Unternehmen in folgender Hinsicht: Mehr Weniger Schnelles Zusammenfügen von unterschiedlichen Daten Ermittlung von wichtigen Personen, Ereignissen, Verbindungen und Mustern Gewinnen Sie mithilfe verschiedener Analyseansichten, z.
Business Intelligence fácil: Datos, información y conocimiento Sabemos que la materia prima que utilizan los sistemas DSS para la toma de decisiones son los "datos". Sin embargo, no es suficiente. Es necesario aplicar BI. De hecho, muchas veces, para explicar lo que es Business Intelligence se recurre a describir la transformación que sufren los datos brutos hasta convertirse en conocimiento útil. Es habitual describir los significados de las palabras "dato", "información" y "conocimiento" para evidenciar que es necesario un proceso de transformación de uno a otro, y que mediante estas transformaciones la información numérica va ganando valor (dinero). Y eso es precisamente el Business Intelligence, el uso de nuevas tecnologías para automatizar la transformación del dato en conocimiento útil para la gestión empresarial. He encontrado un interesante blog que recurre precisamente a este concepto para definir Business Intelligence. En el mercado actual, las empresas necesitan sacar ventaja de la información que mantienen.
Teradata helps carriers corral customers - Page 1 - No Category With the battle to retain customers in the telecommunications market apparently fiercer than ever With the battle to retain customers in the telecommunications market apparently fiercer than ever – especially in the wireless arena - the thought of losing a customer to the competition can make even the most resilient executive’s stomach churn. To keep telco execs healthy and employed,Teradata, a division of NCR Corp., unveiled a new tool called Survival Analysis Software. “It’s really based upon a statistical methodology that was first used by the medical community,” said Judy Bayer, spokesperson for Teradata in London. Bayer said survival analysis programs predict how long it will take for an event to occur – in the case of telecommunications, how long before a customer moves on to another service provider or product, a phenomenon known as “churn.” “Every [major] wireless operator in North America is currently using some sort of analytics platform to predict churn,” he said.
Says Worldwide Sales of Mobile Phones Declined 3 Percent in Third Quarter of 2012; Smartphone Sales Increased 47 Percent Egham, UK, November 14, 2012 View All Press Releases Samsung Extended Its Lead in the Smartphone Market Widening the Gap with Apple Worldwide sales of mobile phones to end users reached almost 428 million units in the third quarter of 2012, a 3.1 percent decline from the third quarter of 2011, according to Gartner, Inc. Smartphone sales accounted for 39.6 percent of total mobile phone sales, as smartphone sales increased 46.9 percent from the third quarter of 2011. While the mobile phone market declined year-on-year, Gartner analysts said there were positive signs for the industry during the third quarter. "After two consecutive quarter of decline in mobile phone sales, demand has improved in both mature and emerging markets as sales increased sequentially," said Anshul Gupta, principal research analyst at Gartner. Smartphones continued to fuel sales of mobile phones worldwide with sales rising to 169.2 million units in the third quarter of 2012. Source: Gartner (November 2012) Contacts