52 Weeks of UX The user experience is made up of all the interactions a person has with your brand, company, or organization. This may include interactions with your software, your web site, your call center, an advertisement, with a sticker on someone else’s computer, with a mobile application, with your Twitter account, with you over email, maybe even face-to-face. The sum total of these interactions over time is the user experience. The interaction designer plans for these moments. Part of their responsibility is to make all interactions positive, and includes aspects of the software, the copy-writing, the graphics, layout, flows, physical experiences. It’s a shame when one part of the experience is top notch and another is dreadful. User experience spans multiple practices. Web designers, traditionally secure in the role of page creators, now have a wider purview.
Ideation + Design | Writings on Digital Product Strategy & Design User laziness = user smartness, and why this is really important. A blog by Harry Brignull, User Experience Designer & Consultant — A blog by Harry Brignull, User Experience Designer & Consultant Note: This post might be a little dated. It was published in November 2008. User research is a funny thing. When you see users rushing through your user interface without stopping to think, or skipping through huge swathes of your lovingly prepared copy, it’s tempting to think of them as lazy sods. It’s true. It’s not negative. To quote Philip Johnson Laird (one of my favourite cognitive scientists): A calculator blindly follows the rules for multiplication or addition. The concept of productive laziness forms a valuable underpinning for our understanding of theories like information foraging, information scent, scan reading, and generally of user behaviour online. To put it simply: we are in the business of enabling users to be productively lazy in new and useful ways.
Jacinthe Busson – Ergonomie web, mobile & logiciel Putting people first Big Data powers the modern world. What do we gain from Big Data? What do we lose? Al Jazeera America examines the role of technology and the implications of sharing personal information in the network’s first graphic novella, Terms of Service: Understanding Our Role in the World of Big Data. The new comic novella, available on Al Jazeera America’s website at is a thought provoking, entertaining field guide to help smart people understand how their personal, and often very private, data is collected and used. Co-produced by well-known cartoonist Josh Neufeld and Al Jazeera America reporter Michael Keller, Terms of Service is an entertaining feature that follows characters “Josh and Michael” as they journey through the challenges of digital privacy and other issues consumers should be aware of in the “brave new world” of technology and Big Data. Josh Neufeld is a nonfiction cartoonist living in Brooklyn.
Experience Maps February 24th, 2010 An interesting depiction of user experience has surfaced the other week over at the nForm blog in the form of an experience map. Gene and his team has come up with a way to represent gaming related experiences of three distinct gamers. In a way then this is a merger between a persona and a time based representation. The other interesting thing about this is the visualization and separation of at least three types of experiences: ongoing, exploratory and influenced. Credits: Gene Smith of nForm UX Storytellers The Laws of Simplicity » laws Organization makes a system of many appear fewer. The home is usually the first battleground that comes to mind when facing the daily challenge of managing complexity. Stuff just seems to multiply. There are three consistent strategies for achieving simplicity in the living realm: 1) buy a bigger house, 2) put everything you don’t really need into storage, or 3) organize your existing assets in a systematic fashion. These typical solutions have mixed results. Concealing the magnitude of clutter, either through spreading it out or hiding it, is an unnuanced approach that is guaranteed to work by the first Law of reduce. However, in the long term an effective scheme for organization is necessary to achieve definitive success in taming complexity.
Can Experience be Designed? by Oliver Reichenstein Do experience designers shape how users feel, or do they shape with respect to how users feel? A small but important nuance. Did you catch it? People’s perceptions of user interfaces are too different to be precogitated by a single person. Look at the Agenda Con men: As in every other field there are con men that fool naive clients using experience design as a slogan. Bullshitters: Bullshitting is not lying, it’s fooling people into assuming whatever suits your purpose. Wishy-washy managers: Insecure managers like anything that can be tested, because it allows them to avoid responsibility. The Rhetoric Amateurish Exaggeration: User Experience Design as hyperbole: User experience design somehow suggests that a designer has direct control over how each and every user experiences their product. Technical language: User Experience Design as a synecdoche: The user experience of a product doesn’t start with the first hands-on contact, and it doesn’t end there either.
25 User Experience Videos That Are Worth Your Time - Smashing Magazine Advertisement We’re all mostly accustomed to educating ourselves by reading articles. Rare are the opportunities to attend conferences or watch live shows on subjects that we’re interested in. That’s why we are presenting here phenomenal videos and related resources on the topic of user experience (UX) by different presenters at different events. We have focused on current content but have included some older videos that are still relevant. User Experience Videos The State of User ExperienceJesse James Garett, founder of Adaptive Path and author of the book The Elements of User Experience, speaks on what UX and UX design is, what UX looked like before and what are some of the challenges people are encountering now. UX Best PracticesIn this excellent video session, Nick Finck pries open the most popular websites today, including eBay, Amazon, Toyota, Flickr, Twitter and Netflix, to explain user experience best practices. Bonus videos (al) It's done.