The Internet of Things Is Changing How We Manage Customer Relationships Steven Moore Just as it’s hard to remember what life was like before the iPhone, it can be hard to remember business before there was CRM software — back when you still had to explain that it stood for “customer relationship management.” Today, CRM pervades the way many companies track and measure how they interact with other organizations, across many departments: marketing, sales, customer service, support, and others. CRM made it possible to determine precisely who responded to a specific marketing campaign and then who became a paying customer, which customer called the most for support, and so on. It gave companies some overall measure of revenue compared with marketing spend — something described in this 2007 article in The New York Times.
O'Reilly Media - Tech Books, DRM-Free Ebooks, Videos The high points in this book from Jeff Patton are too numerous to mention. I found myself taking copious notes, and you could do the same, but it would probably make more sense to keep it near you and dip into it regularly until you have fully digested it. It is filled with good quotes e.g. 'There's always more to build than you have people, time, or money for. Solitude and Leadership - William Deresiewicz Essays - Spring 2010 Print If you want others to follow, learn to be alone with your thoughts By William Deresiewicz
Com-Passion Based Learning - The Next Step "You can lead a horse to water, but you can't make him drink" Education needs to change!!! We are no longer in the Industrial Age. Our students are disengaged and unconcerned. The format of our schools and the content which our teachers are required to teach are becoming irrelevant and ineffective. Students should be going to schools to learn; better yet, to learn how to learn. Splitting User Stories - Agile For All Working from a prioritized backlog of small user stories allows a team to get value and high-quality feedback on frequent intervals. Many teams struggle to split large user stories into small stories in a useful way. Instead of ending up with small vertical slices through their architecture, they get stories that look more like tasks or architectural components and fail to experience the value or feedback small stories should provide. Fortunately, story splitting is a skill that can be learned in a relatively short time. I’ve seen teams go from struggling to fluently splitting stories with just a couple hours of practice and some simple tools.
Dual-Track Scrum Posted by marty cagan on September 17, 2012 Tags: scrum, agile, product discovery When I first start working with an Agile product team, one of the most common situations I find is where the teams have long and frustrating Sprint planning meetings because backlog items are poorly defined and not well understood; they have slow velocity as well as poor design because details are still being worked out during the Sprint; and the amount of waste and rework is very high because backlog items have not been validated. Remember that our higher order objective is to validate our ideas the fastest, cheapest way possible. Actually building and launching a product idea is generally the slowest, most expensive way to validate the idea.
Passion Based Learning: Genius Hour Genius Hour by Design “Know when to memorize. Know when to mesmerize!” Disciplined Learning Dr. Alistair CockurnHumans and Technology Technical Report TR-2013.01 Feb. 2013, ©2013 Alistair Cockburn alias: Learn Early, Learn Often alias: DAKA2 (and see also DAKA) The Soul of Design: Harnessing the Power of Plot to Create Extraordinary Products What makes the Apple iPhone cool? Bang & Olufsen and Samsung's televisions beautiful? Any of a wide variety of products and services special? The answer is not simply functionality or technology, for competitors' products are often as good.