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Web 2.0: Apple's Fetish For Silence - Apple Unvarnished - Inform

Web 2.0: Apple's Fetish For Silence - Apple Unvarnished - Inform
Archived Audio Interviews GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.

Speaker Slides & Video: Web 2.0 Expo San Francisco 2010 - Co-pro Designing a reputation system is hard. Do it right, and you're likely to draw from disciplines as disparate as computer science, sociology, user experience design and behavioral economics. Do it wrong, and you could wreak horrible downstream effects on the morale, motivations and mindset of your community. Taking an Incremental Approach to ITIL Adoption Ann All spoke with Patrick Bolger, chief marketing officer of Hornbill, a provider of service management software. Hornbill collaborated with Ken Turbitt of the Service Management Consultancy Group Ltd to prepare a survey on ITIL adoption. Also contributing to the survey were the IT Service Management Forum, the Service Desk Institute, Pink Elephant, ITP Report online and Mauricio Marrone of the University of Gttingen. You can register for a complete copy of the survey online.

Can ITIL Work Without All-or-Nothing Approach? Tips on completing a successful IT Infrastructure Library (ITIL) initiative. For every like the often-related example of Johnson & Johnson that Blue Elephant Consulting's Jim Anderson writes about on blog, there's a less successful implementation. In many cases, resistance to the structure imposed by ITIL, from business users and/or IT staff, is a big problem. (Resistance may have been an issue at J&J, though Anderson's post only emphasizes the benefits the company attributes to ITIL, including what it says are annual IT savings in the neighborhood of $30 million.) I offered some in a post earlier this year.

Web 2.0: Have iPad, Will Travel Traveling with an iPad rather than a laptop has its challenges, but it can be done without giving up too much. Apple envisioned its iPad as a device that defines a new market, something between a laptop computer and a smartphone. Having sold over a million of them in just 28 days, it's clear that the company has tapped into need that other computer makers have been unable to adequately address. But there's considerable overlap between portable computers, the iPad and mobile phones. Philip's risky gamble with Second Life When you visit Second Life these days, you will meet a lot of grumpy long time users. The huge success, which SL enjoys lately, is a reason to celebrate of course (for early adopters, who "knew it all along"). It has some disadvantages, though.

Amazon EC2 creators to launch cloud computing start-up Network World - Two members of the team that created Amazon's Elastic Compute Cloud have built a cloud computing start-up called Benguela, which is expected to emerge from stealth mode next week. Benguela,based in Menlo Park, Calif., and Cape Town, South Africa, was founded in 2008 by Amazon veterans Chris Pinkham and Willem van Biljon. Tech Debate: Cloud: Public or private?|Put your crapplications’ into the cloud, experts suggest Mastering ITIL Realities 14 Tips for a Successful ITIL Implementation Tips on completing a successful IT Infrastructure Library (ITIL) initiative. If there is actually anything in the IT Infrastructure Library (ITIL) specification that is news to you, chances are that you probably shouldn't be in charge of running your company's IT systems. What is relevant about ITIL is that many IT organizations are now being benchmarked against the specification. Most of what is actually in ITIL is fairly obvious.

Adobe Shows Off Mystery Tablet, Web 2.0 Expo May 5 2010, 10:14am CDT | by Robert Evans Over at the Web 2.0 Expo, Adobe is showcasing their Flash and Air apps on a wide variety of mobile devices. Most of the major smartphone names (Nexus One, Droid, Pre, etc) are being shown off, in addition to a “mystery tablet”. Information Technology Infrastructure Library ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, the two frameworks do have some differences.

Is Second Life Converting Visitors into Residents? The Clip Report: An eBook on the Future of Media In the early 1990s when I began my career in PR there were clip reports. These were physical books that contained press clips. It seems downright archaic now but that’s how I learned about the press - by cutting, pasting up and photocopying clippings. My fascination with the media never abated. Five Trends Shaping Data Center Designs - - Business Technology Leadership CIO — In the past, companies built data centers like parents buy clothes for their children: Buy big and wait for the kids to grow into them. However, companies that designed spacious data centers ended up wasting a lot of money, powering unnecessary infrastructure. Today's data-center design decisions all pivot around maximizing efficiency, while giving companies a path for future growth, says Steve Sams, VP of global site and facilities services for IBM (IBM). "We see our customers make very different design decisions than they used to," Sams says.

IT Service Management with a Social Twist Last month I wrote a post about the challenges of creating a customer-centric IT culture, focusing on the discomfort some IT pros feel with the vague and somewhat emotional nature of customer service. Also, I wrote, IT organizations tend to stress efficiency over empathy. Automation is a primary goal of many IT service management (ITSM) programs, writes Phil Wainewright on the Enterprise Irregulars blog. Automation minimizes the time IT personnel spend interacting with users, he says, "supposedly in the name of efficiency, but to the detriment of satisfactory outcomes for users, who have had to wait longer before their IT problems were resolved."

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