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Information Technology Infrastructure Library ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, the two frameworks do have some differences. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. History[edit] The Five Volumes :

Google Docs Templates It's so difficult to start with a blank document, especially when it should have a standard format. Now you can use one of the 309 templates from the new Google Docs directory as a starting point for your timesheets, resumes, invoices, photo albums or party invitations. "A template gives you a quick start towards creating a document, spreadsheet, or presentation. The option to use a template is available in Google Docs when you click on New > From template and the list of templates that you've recently used can be found here. While Google doesn't explicitly offer an option to create your own templates, you can save them as regular documents and use File > Save as new copy (Copy spreadsheet) to create duplicates.

JCF, conseil et formation en organisation du service, de help-de Innovation across central government "Despite the large sums of money being invested in encouraging innovation, central government isn’t making the most of the opportunities to improve the delivery of public services. Innovation within service delivery is vital and government must be sure that it encourages staff to contribute, listens to the people who use its services and measures what it is getting for the investment made." Tim Burr, head of the National Audit Office, 26 March 2009 Government faces increasing pressure to do more with fewer financial resources and, with challenges such as climate change and an ageing population, will require innovation in public services. Since 2006, when the National Audit Office last reported to Parliament on innovation in central government, departments have started to implement some of the report’s recommendations and improve innovation. The majority of cases of innovation seen by the NAO originated with senior management within departments. Publication details:

APMG-UK - PRINCE2® - PRojects IN Controlled Environments PRINCE2® (PRojects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide. The continued international development of PRINCE2 examinations, training and course material is contributing significantly to the recognition of PRINCE2 as a truly international standard. More and more people are having the opportunity to benefit from the training courses and certifications that are available worldwide. Find A TrainingProvider Practitioner Re-Registration All PRINCE2 Practitioners should be re-registered within 3-5 calendar years of their original certification. For further information on PRINCE2, visit the PRINCE2 Official Site at Recommended Reading The following title is available from APMG-Business Books.

ITIL? - What is ITIL? ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL: Overview and Benefits ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits. Adopting ITIL can offer users a huge range of benefits that include: For further information on the ITIL Service Management approach and its benefits, see ITIL: The Basics White Paper. Executive Briefing: ITIL Benefits.

Microformats itSMF - Conférence ITIL - Bonnes pratiques

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