SENSEnews (Hakia) Social Commerce Technologies | Product Reviews & Customer Reviews Software Sentiment analysis In the last few months, sentiment has become the next big thing in enterprise content processing. Manning & Napier, an investment firm, funded a number of projects for its search and content processing system that could determine what the computer scientists call "polarity" and I call the positive and negative aspect of a document. A human can read a document and make a comment like, "This customer is really annoyed at our warranty program," or "We need to get this letter over to marketing because our customer is raving about our new product." Computers, as it turns out, can do a reasonably good job of determining the sentiment of a document or processing a large number of documents and providing a report that says, "Sixty-three percent of the messages about our service are positive." Social media's impact Sentiment analysis is one of the facets of text analytics that can discern the softer or intentional components of a report, an e-mail or other communication. Credibility rankings
On technology: Learn from your customers with Google Consumer Surveys Earlier this year Google launched Consumer Surveys, a service allowing business owners and individuals to survey a targeted audience. This is an incredibly useful tool for businesses wanting to gauge customer satisfaction and preference. Here's how it works: Using a very clean interface, you begin by defining who should answer your survey question(s). You can target people based on their gender, age, and/or geography. You may also screen people by using a qualifying question. For example, if you wanted to show your survey only to people who have never eaten ice cream, you could make your qualifying question, "Have you ever eaten ice cream?" Your survey can be a single question or can consist of multiple questions. Once your survey is complete, it will start appearing on websites throughout the Internet. Unlike most other Google products, this service is not free. This service can be very useful for a company launching a new product or for a company developing a brand for itself.
Named graph A named graph Named graphs are a simple extension of the RDF data model[2] through which graphs can be created but the model lacks an effective means of distinguishing between them once published on the Web at large. Named graphs and HTTP[edit] One conceptualization of the Web is as a graph of document nodes identified with URIs and connected by hyperlink arcs which are expressed within the HTML documents. Describing a named graph Named graphs are a formalization of the intuitive idea that the contents of an RDF document (a graph) on the Web can be considered to be named by the URI of the document. Named graphs and RDF stores[edit] While named graphs may appear on the Web as simple linked documents (i.e. Example[edit] @prefix foaf: < . This data has been written in a more verbose form than necessary to show the triple structures The homepage of the person with the email address mailto:joe@example.org can be obtained using the SPARQL query: Formal definition[edit]
SHS VIVEON: ING-DiBa ist die Bank mit dem besten Kundenmanagement München, 9. Mai 2012 – Die ING-DiBa gewinnt im Rahmen des Wettbewerbs Deutschlands Kundenchampions® 2012 den Sonderpreis „Beste Bank“. Unter den teilnehmenden Finanzdienstleistern überzeugte die ING-DiBa mit einer ausgeprägten Kundenorientierung und setzte sich in einem strengen, mehrstufigen Bewertungsprozess gegen die Konkurrenz durch. Der Sonderpreis für die kundenorientierteste Bank wurde von SHS VIVEON und forum! „Im Zuge der Finanzkrise hat das Vertrauen der Kunden in ihre Banken gelitten. „Sowohl unsere Bewertung als auch die Einschätzung der Kunden haben gezeigt, dass Kundenorientierung bei der ING-DiBa fest in der Unternehmensphilosophie verankert ist. „Als größte Direktbank in Deutschland haben wir bei der ING-DiBa den Anspruch, jedem Kunden das Gefühl zu geben, dass er an diesem Tag der Erste ist. Die Verleihung des Sonderpreises „Beste Bank“ fand am Abend des 8. Über den Wettbewerb: Seit 2008 suchen die Deutsche Gesellschaft für Qualität e.V. und die forum!
GreenBook: Find Market Research Companies and Focus Group Facilities Enterprise Feedback Management and Customer Experience Management - Vovici - Vovici One of the biggest challenges facing organizations is to balance critical and—at times—conflicting business objectives: maximizing customer satisfaction and increasing revenue, while minimizing the cost of delivering an outstanding customer experience. Verint’s Voice of the Customer Analytics solution provides the tools needed to transform these seemingly divergent goals into complementary ones. Verint’s solution analyzes information from customer interactions regardless of the channel—calls from the call center, emails, chat, Tweets, surveys, etc.
NPS® Opinion Mining Market Intelligence from unstructured Voice of Customer Here is a copy of our latest press release. Amplified Analytics launches NPS® capabilities for unstructured Voice of Customer content analysis. The leading provider of Market Intelligence extracted from aggregated, unstructured Voice of Customer introduces new capabilities for enhancement of its business clients’ NPS® (Net Promoter Score) programs. NPS, Net Promoter and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld. Richmond, CA – (date) – Amplified Analytics, a leader in the field of Customer Experience Opinion Mining, announced today the launch of a first of its kind application that measures Customer Satisfaction without use of traditional survey methods. Apart from reducing cost and time turnaround of processing their own Vice of Customer content, Amplified Analytics clients report additional benefits of this approach: About Amplified Analytics