TechCrunch Managing relationships between people, customers and organisations Kate Vitasek On June 27, 2013 When I hear Daniel Corsten speak about collaboration and trust in business relationships it’s music to my ears. Corsten, a professor at the IE business school, has been a pioneer in the study of collaborative relationships dating back to being a founding academic of the Efficient Consumer Response Initiative (ECR), a major worldwide collaborative movement in the retail industry. While being a former P&G’er and loving the concept of ECR, I am most interested in Corsten’s latest works and his paper, ‘Mitigating the Deleterious Effects of Punishments in Buyer-Supplier Relationships.’ In this paper, Corsten says that while punishment is ubiquitous in the practice of inter-organisational relationships, a large body of research demonstrates that the use of coercive power, and more specifically punishment by one party, has “deleterious attitudinal effects on the partner.” Now that’s music to my ears.
Berlin StartupBootcamp and Campus Party Registration Open If you’re in the business of tech startups and entrepreneurial spirit in Berlin, there’s a lot coming up that you might want to try. Today, Telefonica and O2 have opened up their European Campus Party and Startupbootcamp has announced that it will be hosting its Mentor Kick Off Event. Campus Party started in 1997 as a way to bring together bright technical minds in Latin America and Europe. This year’s event in Berlin runs from August 21-26 and promises to be a week-long 24 hour tech fest for ‘Campuseros’. In the past 16 years, the people who attended the first Campus Party have grown into a global community of over 180,000 with annual events taking place in Sao Paulo – Brazil, Bogotá – Colombia, Quito – Ecuador and Mexico City – Mexico. The Berlin event this summer will take place at the historic former airport of Tempelhof. If you want to attend for free, the event is running a competition to collect ideas that will lay the foundation for “re-typing Europe’s source code.”
Brief History Opening Space for Emerging Order Harrison Owen Open Space Technology, as a definable approach to organizing meetings has been in existence for somewhat more than a dozen years. In 1985, eighty-five brave souls, or there abouts, gathered in Monterey for The Third Annual International Symposium on Organization Transformation. And different it was. Observably, the operative mechanism was simplicity itself. For several years following, the annual symposium was conducted in a similar fashion. And then, in 1989, Open Space escaped. In subsequent years, the space has continued to open. "Doing the Job" begs for further specificity. Also to be included under the heading of, "doing the job" are a range of manifest behaviors evidenced by the participant group. It is reasonable to ask, what on earth is going on. What’s the secret? Actually the Law of Two Feet goes rather beyond hedonistic pandering to personal desires. Truthfully, I don’t know, however I suspect it is the Law of Two Feet at work.
Verint Advances Voice of the Customer Analytics Portfolio Verint® Systems Inc. (NASDAQ: VRNT) today announced a series of enhancements to its market-leading Voice of the Customer Analytics™ portfolio. Among the advancements to its Vovici™ Enterprise Feedback Management™ (EFM) software is the all-new “Insights” module. Its capabilities introduce embedded text analytics and interactive dashboards to the company’s award-winning EFM solution, supporting Verint’s strategy of enabling organizations to drive operational excellence and optimize the performance of their enterprises via the multichannel voice of their customers. “World-class companies deliver memorable customer experiences by providing continuous intelligence to employees who can make a difference,” says Greg Stock, senior vice president, enterprise feedback management, Verint. Available this month, the new and enhanced features in “Insights” provide powerful, integrated text analytics capabilities that enable users to: About Verint Enterprise Intelligence Solutions
personality styles, types, theories and psychometrics models, personality tests and quizzes theory personality models on this page The Four Temperaments/Four Humours Carl Jung's Psychological Types Myers Briggs® personality types theory (MBTI® model) Keirsey's personality types theory (Temperament Sorter model) Hans Eysenck's personality types theory Katherine Benziger's Brain Type theory William Moulton Marston's DISC personality theory (Inscape, Thomas Int., etc) Belbin Team Roles and personality types theory The 'Big Five' Factors personality model FIRO-B® Personality Assessment model The Birkman Method® Lumina Spark Morphopsychology Other personality theories and psychometrics tests models personality theories and models - introduction Behavioural and personality models are widely used in organisations, especially in psychometrics and psychometric testing (personality assessments and tests). Understanding personality - of your self and others - is central to motivation. The more you understand about personality, the better able you are to judge what motivates people - and yourself. N.B. N.B. and
The App town. A journey among Berlin start-ups – Part 1 Today Daniele Montemale, long-time Berlin resident, tells us about what’s going on with the tech start up scene, and why the city’s becoming the California of Europe. There are many Berlins. The Berlin with the wall, the one after the wall, the one with 19 underground lines. There are more than 100 tech start ups, and the number keeps on growing, as well as the amount of venture capitals that come to the city and invest big money. Social networks, e-commerce, social game, app, social app. There’s Zalando, leader in Germany and France in the online sale of shoes and fashion items, with a €120 million revenue in 2011 (only in France). The Copyright laws are pretty tight in here, sometimes it seems a bit like China. But Sound Cloud – a.k.a “the Youtube of music” – doesn’t seem to have problems: 10 million users and a $50 million funding just last month. Wimdu is another interesting project: a portal where users can rent any sort of flat or house in the world.
Pricing on Purpose: How to Implement Value Pricing in Your Firm Value is defined in economic terms as: The maximum amount that a consumer would be willing to pay for an item. Therefore, value pricing can be defined as the maximum amount a given client is willing to pay for a particular service, before the work begins. This is not to suggest we can capture 100% of maximum value, but rather that we have the potential to access some of it with strategic pricing. This definition contradicts the popular term value billing. A cardinal rule on behalf of clients in firms that value price is: no surprises. Not all pricers in a CPA firm are created equal. If you diagram hourly billing, a form of cost-plus pricing, it would look like this: Service Cost Price Value Client Value pricing inverts the above chain by recognizing the economic fact that the client is the ultimate arbiter of value: Client Service Thus, value pricing turns the order of cost-plus pricing inside out. Have a conversation with your client to determine their needs and wants in the forthcoming year.
Alt statt neu – eine Trendwende? | enterprise-business-integration.de Bis vor Kurzem galt eine ganz einfache Devise. Wer mit seinem Unternehmen nach den Sternen greifen wollte, der stellte junge und engagierte Arbeiter ein. Um diese zu finanzieren und gleichzeitig effizient zu bleiben, mussten dann eben die älteren Mitarbeiter aus dem Konzern oder dem Betrieb entlassen werden. Offenbar fuhren Unternehmen damit jahrelang gut. Natürlich hat aber auch diese Seite einen Haken. Das Unternehmen ist sich sicher, dass beide Seiten von solch einer Entwicklung profitieren können. Bleibt der aktuelle Trend erhalten, so würden bis zum Jahr 2030 ca. sieben Millionen Fachkräfte fehlen, da sie bereits in Rente gegangen sind und keine Fachkräfte nachkommen. Foto: Unbenannt von desbyrnephotos; CC-BY PlanUBA