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The Global Voice of Quality

The Global Voice of Quality
Featured It’s that time of the year: Preparation for ASQ’s annual World Conference for Quality and Improvement (WCQI). This year, it will be held in Dallas, May 5-7. I don’t think I’m bragging when I say that I’m a WCQI veteran. … Continue reading... It’s been a busy few months, and, consequently, a quiet time on View From the Q. Thank you, bloggers and readers, for your patience.

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Related:  ISO / Quality

Standards What is a standard? A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. We published over 21000 International Standards that can be purchased from the ISO store or from our members. What are the benefits of ISO International Standards?

Baldrige by Sector: Education Why do so many education organizations around the country use the Education Criteria for Performance Excellence? The Baldrige Criteria provide a comprehensive way to achieve and sustain high performance across the entire organization. Education organizations such as business schools; community colleges; centuries-old universities; and K-12 school districts in Chicago, Maryland, New York, North Carolina, and Oklahoma—as well as one covering 22,000 square miles in Alaska—use the Baldrige Criteria to improve their schools and their students’ education. Your education organization can do the same. How Baldrige Relates

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Putting Quality in Knowledge Management Article Wilson, Larry Todd; Asay, Diane (1999, Larry Todd Wilson, Diane Asay) LearnerFirst, Inc., Birmingham, AL Quality Progress Vol. 32 No. 1 QICID: 13362 January 1999 pp. 25-31 Baldrige FAQs: Using the Criteria for Performance Excellance Why are the Baldrige Criteria good for running my organization? You cannot know the complexities of my work. No one can tell you how to run your organization. The value in applying the Baldrige Criteria for Performance Excellence is in using a validated framework to assess your organization's performance. The Criteria-based assessment is tailored to your organization and its success and is driven by your Organizational Profile, your strategic and action plans, and your customer focus.

Knowledge Center Mallinckrodt Pharmaceuticals A team-based Lean Six Sigma project at Mallinckrodt Pharmaceuticals in St. Louis, Mo., aimed to reduce equipment cleaning time. Education Criteria for Performance Excellence About the Baldrige Education Criteria: Introduction to the CriteriaSample pages from the Education Criteria booklet (PDF) (including the Organizational Profile and Item 3.2 Customer Engagement)Organizational Profile: A snapshot of your organization, the key influences on how it operates, and the key challenges it facesEducation Criteria Category and Item Commentary: Additional guidance on the CriteriaSelf-Analysis Worksheet: A self-assessment tool to use with the Criteria (MS-Word).From Fighting Fires to Innovation: An Analogy for Learning: See how organizational learning—a Baldrige core value—moves your organization from reacting to problems to preventing them. (JPEG, EPS)Steps toward Mature Processes: Locate your organization on this continuum from reactive activities to mature processes aligned with your key strategic and operational goals. (JPEG, EPS)The Role of Core Values and Concepts: Values and concepts that underlie the Baldrige Criteria categories. (JPEG, EPS) As a result,

Knowledge Management and Quality Systems Article Cobb, Chuck (2000, ASQ) Excel Partnership, Sandy Hook, CT Annual Quality Congress, Indianapolis, IN Vol. 54 No. 0 QICID: 14020 May 2000 pp. 276-288 List $10.00 Member $5.00 New Study Finds that Baldrige Award Recipient Hospitals Significantly Outperform Their Peers A new report has found that health care organizations that have won Baldrige National Quality Awards for performance excellence or been considered for a Baldrige Award site visit outperform other hospitals in nearly every metric used to determine the 100 Top Hospitals, a national recognition given by Thomson Reuters. Commissioned by the Foundation for the Malcolm Baldrige National Quality Award, a private organization, and conducted by Thomson Reuters, the report found that Baldrige hospitals were six times more likely to be counted among the 100 Top Hospitals, which represent the top 3 percent of hospitals in the United States, and that they statistically outperform the 100 Top Hospitals on core measures established by the U.S. Centers for Medicare & Medicaid Services. "[H]ospitals using the Baldrige process are significantly more likely than peers to become 100 Top Hospitals award winners, thereby achieving performance equal to or better than the top 3 percent," the report states.

Journal of Knowledge Management information Submit to the journal Submissions to Journal of Knowledge Management are made using ScholarOne Manuscripts, the online submission and peer review system. Registration and access is available at Full information and guidance on using ScholarOne Manuscripts is available at the Emerald ScholarOne Manuscripts Support Centre: Registering on ScholarOne Manuscripts If you have not yet registered on ScholarOne Manuscripts, please follow the instructions below: Call for papers - Lean techniques and lean management principles have been utilized effectively in the manufacturing sector since the early 1980s and have since been introduced into service industries. Whether in manufacturing or service industries, lean has concentrated on identifying value-adding processes and removing waste from the system. In recent times its introduction into health care organizations is gaining increased attention. The application of lean in healthcare has focused on improving the safety, quality and efficiency of healthcare delivery in areas such as improving information and communication flow, the delivery of innovations to drive continuous service delivery improvement, redesigning the patient journey to improve access and reduce waiting times, medical supply chain management, implementation of IT solutions, and policy implications ranging from the local organizational level to decisions on national healthcare policy. Special issue Guest Editors: * Updated Publication schedule *

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