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The Global Voice of Quality

The Global Voice of Quality
Related:  ISO / Quality

Baldrige by Sector: Education Why do so many education organizations around the country use the Education Criteria for Performance Excellence? The Baldrige Criteria provide a comprehensive way to achieve and sustain high performance across the entire organization. Education organizations such as business schools; community colleges; centuries-old universities; and K-12 school districts in Chicago, Maryland, New York, North Carolina, and Oklahoma—as well as one covering 22,000 square miles in Alaska—use the Baldrige Criteria to improve their schools and their students’ education. Your education organization can do the same. How Baldrige Relates The Baldrige Criteria address all key areas of a running a successful education organization and are compatible with other performance improvement initiatives, such as School Improvement Planning, ISO 9000, Lean, and Six Sigma. Improve Your Results See what the Baldrige Criteria can do for your organization and learn the value of the Baldrige process.

Standards What is a standard? A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. We published over 21000 International Standards that can be purchased from the ISO store or from our members. What are the benefits of ISO International Standards? ISO International Standards ensure that products and services are safe, reliable and of good quality. Learn more about the benefits of ISO standards ISO standards in action We also have information about how ISO standards work in the real world. Learn more about ISO standards in action How to find a standard? ISO has over 21000 International Standards covering almost all aspects of technology and business.

AoM PSQ : Philippine Society for Quality Baldrige FAQs: Using the Criteria for Performance Excellance Why are the Baldrige Criteria good for running my organization? You cannot know the complexities of my work. No one can tell you how to run your organization. The value in applying the Baldrige Criteria for Performance Excellence is in using a validated framework to assess your organization's performance. Studies by NIST, universities, business organizations, and the U.S. Doesn't this quality and performance stuff just apply to manufacturing? The categories of the Criteria for Performance Excellence apply equally well to all business, service, and nonprofit organizations as well as to education and health care organizations. Some of the names of Criteria items have been adapted for the education and health care sectors—for example, in the Education Criteria for Performance Excellence, item 7.1 is called Student Learning and Process Outcomes, and in the Health Care Criteria for Performance Excellence, item 7.1 is called Health Care and Process Outcomes.

Putting Quality in Knowledge Management Article Wilson, Larry Todd; Asay, Diane (1999, Larry Todd Wilson, Diane Asay) LearnerFirst, Inc., Birmingham, AL Quality Progress Vol. 32 No. 1 QICID: 13362 January 1999 pp. 25-31 This article is available for FREE to ASQ members with the appropriate membership type and/or magazine subscriptions. The copyright of this article is not held by ASQ. Article Abstract Rapid access to expertise within an organization is a purpose of knowledge management. Keywords Knowledge management (KM),Learning organizations,Information management,Continuous improvement (CI),Employee involvement (EI),Process improvement Browse QIC Articles Chronologically: Previous Article Next Article New Search

AHRD Education Criteria for Performance Excellence About the Baldrige Education Criteria: Introduction to the CriteriaSample pages from the Education Criteria booklet (PDF) (including the Organizational Profile and Item 3.2 Customer Engagement)Organizational Profile: A snapshot of your organization, the key influences on how it operates, and the key challenges it facesEducation Criteria Category and Item Commentary: Additional guidance on the CriteriaSelf-Analysis Worksheet: A self-assessment tool to use with the Criteria (MS-Word).From Fighting Fires to Innovation: An Analogy for Learning: See how organizational learning—a Baldrige core value—moves your organization from reacting to problems to preventing them. (JPEG, EPS)Steps toward Mature Processes: Locate your organization on this continuum from reactive activities to mature processes aligned with your key strategic and operational goals. (JPEG, EPS)The Role of Core Values and Concepts: Values and concepts that underlie the Baldrige Criteria categories. (JPEG, EPS) As a result,

Knowledge Center Mallinckrodt Pharmaceuticals A team-based Lean Six Sigma project at Mallinckrodt Pharmaceuticals in St. Louis, Mo., aimed to reduce equipment cleaning time. Using a variety of quality tools, including process mapping, brainstorming, and root-cause analysis, the team created a new cleaning procedure. Meeting all objectives, the project resulted in significant annual cost savings for the company. Read the executive summary or download Clean Approach Saves Global Pharmaceutical Drug Manufacturer Time, Money (PDF). More case studies The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.

New Study Finds that Baldrige Award Recipient Hospitals Significantly Outperform Their Peers A new report has found that health care organizations that have won Baldrige National Quality Awards for performance excellence or been considered for a Baldrige Award site visit outperform other hospitals in nearly every metric used to determine the 100 Top Hospitals, a national recognition given by Thomson Reuters. Commissioned by the Foundation for the Malcolm Baldrige National Quality Award, a private organization, and conducted by Thomson Reuters, the report found that Baldrige hospitals were six times more likely to be counted among the 100 Top Hospitals, which represent the top 3 percent of hospitals in the United States, and that they statistically outperform the 100 Top Hospitals on core measures established by the U.S. Centers for Medicare & Medicaid Services. "[H]ospitals using the Baldrige process are significantly more likely than peers to become 100 Top Hospitals award winners, thereby achieving performance equal to or better than the top 3 percent," the report states.

Knowledge Management and Quality Systems Article Cobb, Chuck (2000, ASQ) Excel Partnership, Sandy Hook, CT Annual Quality Congress, Indianapolis, IN Vol. 54 No. 0 QICID: 14020 May 2000 pp. 276-288 List $10.00 Member $5.00 This article is available for FREE to ASQ members with the appropriate membership type and/or magazine subscriptions. Article Abstract [This abstract is based on the author's abstract.] Keywords Business process reengineering (BPR),ISO 9000,Trends,Quality management (QM),Quality system,Knowledge management (KM) Browse QIC Articles Chronologically: Previous Article Next Article New Search

Journal of Knowledge Management information | Author Guidelines Submit to the journal Submissions to Journal of Knowledge Management are made using ScholarOne Manuscripts, the online submission and peer review system. Registration and access is available at Full information and guidance on using ScholarOne Manuscripts is available at the Emerald ScholarOne Manuscripts Support Centre: Registering on ScholarOne Manuscripts If you have not yet registered on ScholarOne Manuscripts, please follow the instructions below: Please log on to: Click on Create Account Follow the on-screen instructions, filling in the requested details before proceeding Your username will be your email address and you have to input a password of at least 8 characters in length and containing two or more numbers Click Finish and your account has been created. Submitting an article to Journal of Knowledge Management on ScholarOne Manuscripts Review process Copyright Permissions